# AI settings

> Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.

- Section: Using the app (manual) › AI agent
- Web page: https://docs.biglysales.com/manual/ai-settings
- MCP (AI assistant) equivalent: [AI settings](https://docs.biglysales.com/mcp/ai-settings.md)
- Video: placeholder — "Setting working hours and AI options" (not yet recorded)

The **Configure** tab holds the settings that apply to your whole AI agent rather than to one script: when it may call, which timezone it works in, which calendar it books meetings on, and a list of on/off options that control how leads start and move through your campaigns.

## Before you start

- Your role needs permission to change AI settings. See [Team members](https://docs.biglysales.com/manual/team-members.md).
- Create the calendar you want meetings booked on. See [Calendar](https://docs.biglysales.com/manual/calendar.md).

## Set your timezone

1. Go to **AI › Configure**.
2. Scroll to **Tenant Timezone** at the bottom and choose your timezone. You can type to search.
3. The change saves straight away and you'll see *Timezone updated*.

Set the timezone **before** your working hours. Working hours are read in this timezone.

## Set your working hours

Working hours decide when the agent calls leads and sends follow-ups, which callback times it offers, and when inbound callers get your [After Office Hours intro](https://docs.biglysales.com/manual/intros.md#set-up-special-inbound-intros).

1. Turn on **Working hours**.
2. In **Working Day**, choose a day. It's added to the list with a **Start time** and **End time**.
3. Set the start and end time for that day.
4. To add a second window on the same day, such as after a lunch break, click the **+** icon on that day's row. Click the bin icon to remove a window.
5. Repeat for every day you want the agent to work.
6. Click **Update**. You'll see *Settings updated*.

> [Screenshot placeholder: Working hours — The Working hours section with Monday and Tuesday listed, each with Start time and End time fields and + and bin icons, the Working Day dropdown below, and the Update button.]

With **Working hours** on, a day that has no time window is never callable. Add every day you want calls on. If you never set working hours, Bigly uses a default weekday window, which may not match your business, so always set them.

Bigly also applies each lead's local calling-time rules on top of your hours. See [Calling hours](https://docs.biglysales.com/manual/calling-hours.md).

## Choose the calendar for AI meetings

1. In **Calender For Ai Meetings**, choose the calendar the agent should book meetings on.
2. The change saves straight away and you'll see *Calender updated*.

Choose **Not Available** if the agent shouldn't book meetings.

## Turn options on or off

Each toggle under **Options** saves as soon as you click it, and you'll see *Settings updated*.

| Option | What it does |
|---|---|
| **Same day meeting** | Lets the agent offer meeting times for today. When off, the earliest slot it offers is tomorrow. |
| **Start campaign on inbound text** | Lets the AI reply to a text from someone it hasn't been in touch with before. When off, texts from unknown people are left for your team. |
| **Start campaign on bigly page lead** | Starts the AI campaign automatically for leads that come in from your [landing pages](https://docs.biglysales.com/manual/landing-pages.md). |
| **Start campaign on any inbound lead** | Starts the AI campaign automatically for new leads from any inbound source, such as [lead webhooks](https://docs.biglysales.com/manual/lead-webhooks.md). |
| **Call immediately after text response** | Calls the lead as soon as they reply to a text. |
| **Block Landlines** | Checks the number type before calling and skips landlines. |
| **Execute first followup node immediately** | Runs the first action in your [first day follow-up](https://docs.biglysales.com/manual/first-day-followup.md) straight away, instead of waiting for its delay. |
| **Disable Schedule CallBacks** | Stops the agent from booking callbacks. |
| **Uses Prompt Attributes** | Shows a **Contact Attributes** picker on intros and the voice prompt, so you can insert the contact's details into questions and prompts. |
| **Use Twilio SMS campaigns** | Text follow-ups send the exact text you wrote. When off, a text follow-up can be written by the AI. |
| **Pause API Leads** | Pauses the AI for leads that arrive through the API. |

### Options your Bigly team sets up

These options depend on setup on Bigly's side. Don't change them unless support asks you to.

| Option | What it relates to |
|---|---|
| **Ping/Post Service** | Accepting leads in real time from lead sellers. |
| **SIP to SIP transfer** | How live transfers are connected to your phone system. |
| **Call Forwarding Event** | Marks your account as one that transfers calls live to your team. |
| **Forward Calls Instantly (Without Queue)** | Sends call-transfer events to your [webhooks](https://docs.biglysales.com/manual/webhooks.md) immediately instead of queuing them. |

## Enable FollowUp Configuration

The **Enable FollowUp Configuration** toggle at the top turns your [follow-up sequence](https://docs.biglysales.com/manual/followup-sequences.md) on or off. Click it, then click **Update** to save.

## Common questions

**Where do I change the voice or the language model?** On the [Voice prompt](https://docs.biglysales.com/manual/voice-prompt.md) tab.

**Where are transfer numbers and the AI phone number?** These are set up by your Bigly account team. Contact support to change them.

**Can incoming calls go straight to my team during office hours?** Yes. Your Bigly account team can set an inbound forward number, so incoming calls connect to that number during your office hours with no AI conversation. Outside office hours, or if the number isn't valid, the AI answers as usual. Contact support to turn it on or change it.

**Can my AI assistant change these settings?** Yes. Through the Bigly MCP you can ask for changes such as new working hours. See [AI settings with your AI assistant](https://docs.biglysales.com/mcp/ai-settings.md).

## Troubleshooting

**The agent isn't calling anyone.** Check that today has a working-hours window, that the timezone is right, and that the current time in that timezone is inside the window.

**Leads are offered callback times when we're closed.** Your working hours are missing or wrong. Fix them here and click **Update**.

**The agent can't book meetings.** Check **Calender For Ai Meetings** and the calendar's [availability](https://docs.biglysales.com/manual/availability.md).

## Related

- [How the AI agent works](https://docs.biglysales.com/manual/ai-overview.md)
- [Calling hours](https://docs.biglysales.com/manual/calling-hours.md)
- [Follow-up sequence](https://docs.biglysales.com/manual/followup-sequences.md)
- [AI settings with your AI assistant](https://docs.biglysales.com/mcp/ai-settings.md)

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All documentation pages: https://docs.biglysales.com/llms.txt