# Billing

> Manage the cards on your account, see your plan and pricing, preview your next invoice, apply a discount code and download monthly billing statements.

- Section: Using the app (manual) › Account & billing
- Web page: https://docs.biglysales.com/manual/billing
- Video: placeholder — "Understanding your Bigly bill" (not yet recorded)

The **Cards & Billing History** page shows how you pay Bigly and what you're being charged. You can manage your cards, check your plan's prices, preview your next invoice and download statements for past months.

## Before you start

- Open the page from the user menu: click your initials, then **Billing and Cards**.
- Only members allowed to see billing have this menu item. Changing cards needs permission to update billing. See [Team members](https://docs.biglysales.com/manual/team-members.md).

## Add a card

1. Click **Add a New Card**.
2. Enter the cardholder **Name** and the card details.
3. Click **Save New Card**.

The card appears with its last four digits, expiry (**VALID THRU**) and the date it was added. The first card you add becomes the default.

Bigly runs fraud checks when you add a card. A card already used on another Bigly account, or cards under several different cardholder names on one account, can be refused, and in some cases the account is paused for review. If a card is refused, contact support rather than trying more cards.

## Set the default card or remove a card

- To make a card the one you're charged on, click **Set as default** on it. It then shows **Default**.
- To remove a card, click its delete icon and confirm with **Delete**.

## Read your subscription

The **Subscriptions** section starts with a summary of your contract:

| Field | What it means |
|---|---|
| **Subscription Status** | For example **Active**, **Past due**, **Waiting first payment**, **Manual billing** or **No contract**. |
| **Billing Type** | **Automatic (Stripe)** if your card is charged automatically, or **Manual** if you're invoiced. |
| **Billing Model** | How usage is priced, for example **Tiered**. |
| **Minimum Spend** | The least you pay each month, whatever your usage. |
| **Billing Threshold** | Shown for automatic billing. Your card is charged when your usage goes over this amount. |
| **Ends On** | When the current contract or subscription ends. |

Below the summary, there's a card for each product you're billed for, such as **Minimum Spend**, **Total Attempts**, **Human Answered**, **Billable Minutes**, **SMS**, **Ringless Voicemail**, **Call Branding** or **Phone Pool**. Each shows its **Plan Name**, **Price** and **Status**, or its **Tiers**: the price per unit for each usage band.

If you see **Please update the contract billing model. Flat billing mode is disabled.**, contact support to move your contract to a current plan.

> **Past-due payments:** If a payment fails, Bigly warns you that your subscription is past due. If it isn't resolved in time, the subscription is cancelled and **all calls are blocked**. Update your card and contact support straight away.

To change your plan or prices, contact your Bigly account team.

## Preview your next invoice

**Upcoming Invoice Preview** shows what you're on track to pay: the **Invoice Number**, **Status**, **Amount Due**, **Due Date** and **Invoice Items**. Click **Show details** or **Hide details** to expand it. It's a preview, so the final amount can change with your usage.

### Apply a discount code

1. In the preview, enter the code in **Discount Code**.
2. Click **Apply**.

The discount appears under **Discount Applied**. To remove it, click the remove icon next to it and confirm.

## View and download a monthly statement

1. Under **Invoice**, choose the **Month** and **Year**.
2. Click **Show Invoice**.
3. The **Billing Statement** for that month appears with its invoices. Click **Download PDF** to save it.

> [Screenshot placeholder: Billing statement — The Invoice section with Month and Year selected, the Show Invoice button, and the Billing Statement panel with its summary and the Download PDF button.]

## Common questions

**What am I charged for?** It depends on the products on your plan, listed under **Subscriptions**. Each product card shows how it's priced.

**Where do I see month-to-date spend?** On the [Overview](https://docs.biglysales.com/manual/navigating-the-app.md#the-overview-dashboard) dashboard, if it's on for your account.

## Related

- [Team members](https://docs.biglysales.com/manual/team-members.md)
- [Navigating the app](https://docs.biglysales.com/manual/navigating-the-app.md)
- [Call statistics](https://docs.biglysales.com/manual/call-statistics.md)

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All documentation pages: https://docs.biglysales.com/llms.txt