# Call recordings

> Listen to recordings and read transcripts of your AI calls, from a contact's page or from call statistics, and export call records.

- Section: Using the app (manual) › Calling
- Web page: https://docs.biglysales.com/manual/call-recordings
- Video: placeholder — "Finding call recordings and transcripts" (not yet recorded)

Bigly keeps a **recording**, a **transcript** and a short **summary** of each AI call. Use them to check what the agent said, coach your team, review a transfer that dropped, or settle a question about what a lead agreed to.

## Before you start

- You need permission to view calls. If you can't see the pages below, ask an admin on your account. See [Team members](https://docs.biglysales.com/manual/team-members.md).

## Listen from a contact's page

1. Open the contact from [Contacts](https://docs.biglysales.com/manual/contacts.md) or the [Inbox](https://docs.biglysales.com/manual/inbox.md).
2. Find the **Calls** panel. Each call shows the date and time, the direction, the result tag and the length.
3. Press play on the audio player to listen to the recording.
4. Click **Transcript** to read the conversation.

After an AI call, Bigly also adds a **Call Summary** note to the contact, unless the call reached voicemail.

## Find calls in statistics

1. Go to **Statistics › Calls**.
2. Use the search box and the **Result**, **Tags**, **Direction** and **Call Length** options to find the calls you want. Switch on **Group by Day** to see daily totals instead of single calls.
3. Use the **Audio** column to play a recording and the **Transcript** column to read it.

The same list shows **From**, **To**, **Time**, **Length**, the transfer details, **Answered**, **Meeting Status**, **Failure Reason** and **DNC** for each call. See [Call statistics](https://docs.biglysales.com/manual/call-statistics.md) for the rest of this page.

> [Screenshot placeholder: Statistics › Calls with recordings — The Statistics › Calls list with the Audio and Transcript columns, one row's audio playing, and the Export button at the top right.]

## Review AI calls in Bot Activity

**AI › Bot Activity** lists the agent's recent conversations. Open a contact to see each call's start time, who started it, duration, numbers and the **TRANSCRIPT/RECORD** links. See [Bot activity](https://docs.biglysales.com/manual/bot-activity.md).

## Export call records

On **Statistics › Calls**, click **Export** to download the call list as a spreadsheet.

## How recordings are stored

- Recordings and transcripts are kept with the call in your Bigly account.
- If you've connected an integration such as [Bullhorn](https://docs.biglysales.com/manual/bullhorn.md), Bigly can also add the call transcript to the contact there.

Some states and countries require you to tell people a call is being recorded, or to get everyone's consent. Make sure your scripts and processes meet the rules that apply to you, and get your own legal advice if you're unsure.

## Troubleshooting

**There's no audio player on a call.** The call may not have connected, or the recording may still be processing. Check again in a few minutes.

**The transcript is empty.** Calls that reached voicemail or ended within seconds may have little or nothing to transcribe.

## Related

- [Call statistics](https://docs.biglysales.com/manual/call-statistics.md)
- [Bot activity](https://docs.biglysales.com/manual/bot-activity.md)
- [Call transfers](https://docs.biglysales.com/manual/call-transfers.md)
- [Contacts](https://docs.biglysales.com/manual/contacts.md)

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All documentation pages: https://docs.biglysales.com/llms.txt