# Calls

> Build call lists from your contacts, start and schedule AI call campaigns, and track how each campaign and your API leads are performing.

- Section: Using the app (manual) › Calling
- Web page: https://docs.biglysales.com/manual/calls
- Video: placeholder — "Running an AI call campaign from the Calls page" (not yet recorded)

The **Calls** page is where you run outbound calling. Each row is a **call list**: a group of contacts you picked with tags and filters. From a call list you can start an **AI blast**, where your AI agent calls every contact on the list, or open the [power dialer](https://docs.biglysales.com/manual/power-dialer.md) to call the contacts yourself.

The same page shows a summary of **API Leads**, the leads that arrive from your website, ad platforms or other systems and get called automatically.

## Before you start

- [Import your contacts](https://docs.biglysales.com/manual/importing-contacts.md) and [tag them](https://docs.biglysales.com/manual/tags.md) so you can pick the right audience.
- Buy at least one number on the [Phone numbers](https://docs.biglysales.com/manual/phone-numbers.md) page. The calls show this number as the caller ID.
- For AI blasts, set up at least one [intro](https://docs.biglysales.com/manual/intros.md), your [voice prompt](https://docs.biglysales.com/manual/voice-prompt.md) and your [working hours](https://docs.biglysales.com/manual/calling-hours.md).

## Create a call list

1. Go to **Calls** in the top navigation.
2. Click **New Call List**. The audience screen opens.
3. Choose who to call. Use **Select Tags** (switch between **AND** and **OR** to decide whether contacts need all the tags or any of them), and narrow down by **State**, **City**, **Title** or **Company**.
4. Check the contacts in the list. Tick the box at the top to select everyone who matches, or tick contacts one by one. **Selected Contacts** shows the total.
5. Click **Create Call List**.
6. If you have more than one phone number, pick the number to call from.

The new call list appears on the **Calls** page and opens on its own page.

If you don't pick any tag or filter, Bigly asks you to confirm before using every contact in your account. Very large audiences also ask for a second confirmation. If you submit the same list twice within a few minutes, the second request is refused so you don't call people twice.

## Start an AI blast

1. On the **Calls** page, find your call list and click the play button (**Start AI Blast**). You can also open the list and click **Start AI Blast** there.
2. Choose the **intro** the agent should use, and the **concurrency** (how many calls run at the same time).
3. Read the checks Bigly shows. **Errors** in red must be fixed before you can start, for example an intro that is missing its first sentence or inbound number. **Warnings** in yellow, such as missing working hours or contacts without ZIP codes, let you continue.
4. Confirm to start. The **Activity** column changes to show the blast is running.

Calls only go out inside your working hours and the allowed calling hours for each contact's state. Outside those hours the blast waits and picks up again when the window opens. See [Calling hours](https://docs.biglysales.com/manual/calling-hours.md).

> [Screenshot placeholder: Start AI Blast window — The start window for a call list with the intro dropdown, the concurrency field, a yellow warning card listing a missing working-hours setting, and the confirm button.]

## Pause, resume or cancel

Use the round buttons in the **Actions** column, or the buttons on the call list's own page:

| Button | What it does |
|---|---|
| **Start AI Blast** | Starts calling the list. Running it again on a completed list starts a new attempt. |
| **Pause AI Blast** | Stops placing new calls. Calls already in progress finish. |
| **Resume AI Blast** | Continues a paused blast. |
| **Cancel AI Blast** | Stops the blast for good. |
| **Schedule** | Opens **Configure daily blast schedule** (see below). |
| **Delete** | Deletes the call list. This can't be undone. |

Every action asks you to confirm first.

## Schedule daily calling

1. Click **Schedule** (the calendar button) on a call list, or **Configure Blast** on its page.
2. In **Configure daily blast schedule**, set the dates and the times the blast should run each day.
3. Save.

You can also see and edit these schedules on the [Scheduled blasts](https://docs.biglysales.com/manual/scheduled-blasts.md) page.

## Read the results

Click a call list's name to open it. The top shows **Ready to Call**, the number of **Entries**, the tags used to build the list and the creation date. Below, **Call Blast Sequence** lists each attempt with its intro and these numbers:

| Number | Meaning |
|---|---|
| **Call Attempted** | Calls placed in this attempt. |
| **Total Answered** / **Answered by Human** | Calls that connected, and those a person (not voicemail) answered. |
| **Meeting booked** | Calls where the agent booked an appointment. |
| **SMS Send** | Calls where the agent sent the lead a text. |
| **Call Transferred** | Calls transferred to your team. |
| **Hit Buffer** / **Not Hit Buffer** | Transfers that lasted long enough to count, and those that dropped early. See [Call transfers](https://docs.biglysales.com/manual/call-transfers.md). |
| **Not Picked Up** | Transfers your team didn't pick up, split by reason: **User Hung Up**, **Agent Not Answered**, **SIP Error** or **Unclassified**. |
| **Concurrency** | How many calls ran at once. |

Click **View Contact Details** to see each contact on the list and call them with the [power dialer](https://docs.biglysales.com/manual/power-dialer.md).

> [Screenshot placeholder: Call list detail page — A call list page with Ready to Call, Entries and tags at the top, the Configure Blast and Start AI Blast buttons, and the Call Blast Sequence table with one attempt and its result columns.]

## API leads

The **API Leads** box on the **Calls** page shows how many new leads arrived through your integrations. Click **View Details** to open **API Lead Details**, which breaks results down by call attempt (1st, 2nd and so on). Pick a date range of up to 60 days, use **Filter by**, and click **Export CSV** to download the numbers. Besides the call results above, this page shows **Leads**, **Billable Min**, **Total Cost**, **Cost per Lead** and **Cost per Hit Buffer**.

How these leads are called is set by your [first-day follow-up](https://docs.biglysales.com/manual/first-day-followup.md). To send leads in, see [Lead webhooks](https://docs.biglysales.com/manual/lead-webhooks.md).

## Troubleshooting

**The blast is running but no calls are going out.** You're probably outside your working hours or the contact's allowed hours. Check [Calling hours](https://docs.biglysales.com/manual/calling-hours.md). Calls can also be blocked by compliance checks; see [Compliance overview](https://docs.biglysales.com/manual/compliance-overview.md).

**I can't start the blast.** Fix the red errors in the start window. Most come from an incomplete [intro](https://docs.biglysales.com/manual/intros.md).

**No contacts matched this audience, so nothing was sent.** Your tags and filters don't match any contacts. Remove a filter or check your [tags](https://docs.biglysales.com/manual/tags.md).

## Related

- [Power dialer](https://docs.biglysales.com/manual/power-dialer.md)
- [Scheduled blasts](https://docs.biglysales.com/manual/scheduled-blasts.md)
- [Call statistics](https://docs.biglysales.com/manual/call-statistics.md)
- [Intros](https://docs.biglysales.com/manual/intros.md)
- [Calling hours](https://docs.biglysales.com/manual/calling-hours.md)

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All documentation pages: https://docs.biglysales.com/llms.txt