[{"data":1,"prerenderedAt":1012},["ShallowReactive",2],{"page-\u002Fmanual\u002Fcalls":3,"all-pages":649},{"id":4,"title":5,"availability":6,"body":7,"description":635,"extension":636,"group":637,"lastReviewed":6,"meta":638,"navigation":639,"order":640,"path":641,"related":6,"section":642,"seo":643,"stem":644,"video":645,"__hash__":648},"docs\u002Fmanual\u002Fcalls.md","Calls",null,{"type":8,"value":9,"toc":621},"minimark",[10,32,39,44,49,91,95,154,160,168,172,215,221,225,229,236,319,322,326,346,354,358,373,490,498,502,506,545,557,561,574,582,591,595],[11,12,13,14,17,18,21,22,25,26,31],"p",{},"The ",[15,16,5],"strong",{}," page is where you run outbound calling. Each row is a ",[15,19,20],{},"call list",": a group of contacts you picked with tags and filters. From a call list you can start an ",[15,23,24],{},"AI blast",", where your AI agent calls every contact on the list, or open the ",[27,28,30],"a",{"href":29},"\u002Fmanual\u002Fpower-dialer","power dialer"," to call the contacts yourself.",[11,33,34,35,38],{},"The same page shows a summary of ",[15,36,37],{},"API Leads",", the leads that arrive from your website, ad platforms or other systems and get called automatically.",[40,41],"screenshot",{"caption":42,"shows":43},"Calls page","The Calls page with the Call Lists heading, the New Call List button at the top right, the API Leads box with View Details, the search box and status filter, and a table of call lists with Contacts, Activity, Performance and Actions columns.",[45,46,48],"h2",{"id":47},"before-you-start","Before you start",[50,51,52,65,73],"ul",{},[53,54,55,59,60,64],"li",{},[27,56,58],{"href":57},"\u002Fmanual\u002Fimporting-contacts","Import your contacts"," and ",[27,61,63],{"href":62},"\u002Fmanual\u002Ftags","tag them"," so you can pick the right audience.",[53,66,67,68,72],{},"Buy at least one number on the ",[27,69,71],{"href":70},"\u002Fmanual\u002Fphone-numbers","Phone numbers"," page. The calls show this number as the caller ID.",[53,74,75,76,80,81,85,86,90],{},"For AI blasts, set up at least one ",[27,77,79],{"href":78},"\u002Fmanual\u002Fintros","intro",", your ",[27,82,84],{"href":83},"\u002Fmanual\u002Fvoice-prompt","voice prompt"," and your ",[27,87,89],{"href":88},"\u002Fmanual\u002Fcalling-hours","working hours",".",[45,92,94],{"id":93},"create-a-call-list","Create a call list",[96,97,98,104,111,139,146,151],"ol",{},[53,99,100,101,103],{},"Go to ",[15,102,5],{}," in the top navigation.",[53,105,106,107,110],{},"Click ",[15,108,109],{},"New Call List",". The audience screen opens.",[53,112,113,114,117,118,59,121,124,125,128,129,128,132,135,136,90],{},"Choose who to call. Use ",[15,115,116],{},"Select Tags"," (switch between ",[15,119,120],{},"AND",[15,122,123],{},"OR"," to decide whether contacts need all the tags or any of them), and narrow down by ",[15,126,127],{},"State",", ",[15,130,131],{},"City",[15,133,134],{},"Title"," or ",[15,137,138],{},"Company",[53,140,141,142,145],{},"Check the contacts in the list. Tick the box at the top to select everyone who matches, or tick contacts one by one. ",[15,143,144],{},"Selected Contacts"," shows the total.",[53,147,106,148,90],{},[15,149,150],{},"Create Call List",[53,152,153],{},"If you have more than one phone number, pick the number to call from.",[11,155,156,157,159],{},"The new call list appears on the ",[15,158,5],{}," page and opens on its own page.",[161,162,165],"callout",{"title":163,"type":164},"Safety checks when you create a list","note",[11,166,167],{},"If you don't pick any tag or filter, Bigly asks you to confirm before using every contact in your account. Very large audiences also ask for a second confirmation. If you submit the same list twice within a few minutes, the second request is refused so you don't call people twice.",[45,169,171],{"id":170},"start-an-ai-blast","Start an AI blast",[96,173,174,187,197,208],{},[53,175,176,177,179,180,183,184,186],{},"On the ",[15,178,5],{}," page, find your call list and click the play button (",[15,181,182],{},"Start AI Blast","). You can also open the list and click ",[15,185,182],{}," there.",[53,188,189,190,192,193,196],{},"Choose the ",[15,191,79],{}," the agent should use, and the ",[15,194,195],{},"concurrency"," (how many calls run at the same time).",[53,198,199,200,203,204,207],{},"Read the checks Bigly shows. ",[15,201,202],{},"Errors"," in red must be fixed before you can start, for example an intro that is missing its first sentence or inbound number. ",[15,205,206],{},"Warnings"," in yellow, such as missing working hours or contacts without ZIP codes, let you continue.",[53,209,210,211,214],{},"Confirm to start. The ",[15,212,213],{},"Activity"," column changes to show the blast is running.",[11,216,217,218,90],{},"Calls only go out inside your working hours and the allowed calling hours for each contact's state. Outside those hours the blast waits and picks up again when the window opens. See ",[27,219,220],{"href":88},"Calling hours",[40,222],{"caption":223,"shows":224},"Start AI Blast window","The start window for a call list with the intro dropdown, the concurrency field, a yellow warning card listing a missing working-hours setting, and the confirm button.",[45,226,228],{"id":227},"pause-resume-or-cancel","Pause, resume or cancel",[11,230,231,232,235],{},"Use the round buttons in the ",[15,233,234],{},"Actions"," column, or the buttons on the call list's own page:",[237,238,239,252],"table",{},[240,241,242],"thead",{},[243,244,245,249],"tr",{},[246,247,248],"th",{},"Button",[246,250,251],{},"What it does",[253,254,255,265,275,285,295,309],"tbody",{},[243,256,257,262],{},[258,259,260],"td",{},[15,261,182],{},[258,263,264],{},"Starts calling the list. Running it again on a completed list starts a new attempt.",[243,266,267,272],{},[258,268,269],{},[15,270,271],{},"Pause AI Blast",[258,273,274],{},"Stops placing new calls. Calls already in progress finish.",[243,276,277,282],{},[258,278,279],{},[15,280,281],{},"Resume AI Blast",[258,283,284],{},"Continues a paused blast.",[243,286,287,292],{},[258,288,289],{},[15,290,291],{},"Cancel AI Blast",[258,293,294],{},"Stops the blast for good.",[243,296,297,302],{},[258,298,299],{},[15,300,301],{},"Schedule",[258,303,304,305,308],{},"Opens ",[15,306,307],{},"Configure daily blast schedule"," (see below).",[243,310,311,316],{},[258,312,313],{},[15,314,315],{},"Delete",[258,317,318],{},"Deletes the call list. This can't be undone.",[11,320,321],{},"Every action asks you to confirm first.",[45,323,325],{"id":324},"schedule-daily-calling","Schedule daily calling",[96,327,328,337,343],{},[53,329,106,330,332,333,336],{},[15,331,301],{}," (the calendar button) on a call list, or ",[15,334,335],{},"Configure Blast"," on its page.",[53,338,339,340,342],{},"In ",[15,341,307],{},", set the dates and the times the blast should run each day.",[53,344,345],{},"Save.",[11,347,348,349,353],{},"You can also see and edit these schedules on the ",[27,350,352],{"href":351},"\u002Fmanual\u002Fscheduled-blasts","Scheduled blasts"," page.",[45,355,357],{"id":356},"read-the-results","Read the results",[11,359,360,361,364,365,368,369,372],{},"Click a call list's name to open it. The top shows ",[15,362,363],{},"Ready to Call",", the number of ",[15,366,367],{},"Entries",", the tags used to build the list and the creation date. Below, ",[15,370,371],{},"Call Blast Sequence"," lists each attempt with its intro and these numbers:",[237,374,375,385],{},[240,376,377],{},[243,378,379,382],{},[246,380,381],{},"Number",[246,383,384],{},"Meaning",[253,386,387,397,411,421,431,441,458,480],{},[243,388,389,394],{},[258,390,391],{},[15,392,393],{},"Call Attempted",[258,395,396],{},"Calls placed in this attempt.",[243,398,399,408],{},[258,400,401,404,405],{},[15,402,403],{},"Total Answered"," \u002F ",[15,406,407],{},"Answered by Human",[258,409,410],{},"Calls that connected, and those a person (not voicemail) answered.",[243,412,413,418],{},[258,414,415],{},[15,416,417],{},"Meeting booked",[258,419,420],{},"Calls where the agent booked an appointment.",[243,422,423,428],{},[258,424,425],{},[15,426,427],{},"SMS Send",[258,429,430],{},"Calls where the agent sent the lead a text.",[243,432,433,438],{},[258,434,435],{},[15,436,437],{},"Call Transferred",[258,439,440],{},"Calls transferred to your team.",[243,442,443,451],{},[258,444,445,404,448],{},[15,446,447],{},"Hit Buffer",[15,449,450],{},"Not Hit Buffer",[258,452,453,454,90],{},"Transfers that lasted long enough to count, and those that dropped early. See ",[27,455,457],{"href":456},"\u002Fmanual\u002Fcall-transfers","Call transfers",[243,459,460,465],{},[258,461,462],{},[15,463,464],{},"Not Picked Up",[258,466,467,468,128,471,128,474,135,477,90],{},"Transfers your team didn't pick up, split by reason: ",[15,469,470],{},"User Hung Up",[15,472,473],{},"Agent Not Answered",[15,475,476],{},"SIP Error",[15,478,479],{},"Unclassified",[243,481,482,487],{},[258,483,484],{},[15,485,486],{},"Concurrency",[258,488,489],{},"How many calls ran at once.",[11,491,106,492,495,496,90],{},[15,493,494],{},"View Contact Details"," to see each contact on the list and call them with the ",[27,497,30],{"href":29},[40,499],{"caption":500,"shows":501},"Call list detail page","A call list page with Ready to Call, Entries and tags at the top, the Configure Blast and Start AI Blast buttons, and the Call Blast Sequence table with one attempt and its result columns.",[45,503,505],{"id":504},"api-leads","API leads",[11,507,13,508,510,511,513,514,517,518,521,522,525,526,529,530,128,533,128,536,128,539,59,542,90],{},[15,509,37],{}," box on the ",[15,512,5],{}," page shows how many new leads arrived through your integrations. Click ",[15,515,516],{},"View Details"," to open ",[15,519,520],{},"API Lead Details",", which breaks results down by call attempt (1st, 2nd and so on). Pick a date range of up to 60 days, use ",[15,523,524],{},"Filter by",", and click ",[15,527,528],{},"Export CSV"," to download the numbers. Besides the call results above, this page shows ",[15,531,532],{},"Leads",[15,534,535],{},"Billable Min",[15,537,538],{},"Total Cost",[15,540,541],{},"Cost per Lead",[15,543,544],{},"Cost per Hit Buffer",[11,546,547,548,552,553,90],{},"How these leads are called is set by your ",[27,549,551],{"href":550},"\u002Fmanual\u002Ffirst-day-followup","first-day follow-up",". To send leads in, see ",[27,554,556],{"href":555},"\u002Fmanual\u002Flead-webhooks","Lead webhooks",[45,558,560],{"id":559},"troubleshooting","Troubleshooting",[11,562,563,566,567,569,570,90],{},[15,564,565],{},"The blast is running but no calls are going out."," You're probably outside your working hours or the contact's allowed hours. Check ",[27,568,220],{"href":88},". Calls can also be blocked by compliance checks; see ",[27,571,573],{"href":572},"\u002Fmanual\u002Fcompliance-overview","Compliance overview",[11,575,576,579,580,90],{},[15,577,578],{},"I can't start the blast."," Fix the red errors in the start window. Most come from an incomplete ",[27,581,79],{"href":78},[11,583,584,587,588,90],{},[15,585,586],{},"No contacts matched this audience, so nothing was sent."," Your tags and filters don't match any contacts. Remove a filter or check your ",[27,589,590],{"href":62},"tags",[45,592,594],{"id":593},"related","Related",[50,596,597,602,606,612,617],{},[53,598,599],{},[27,600,601],{"href":29},"Power dialer",[53,603,604],{},[27,605,352],{"href":351},[53,607,608],{},[27,609,611],{"href":610},"\u002Fmanual\u002Fcall-statistics","Call statistics",[53,613,614],{},[27,615,616],{"href":78},"Intros",[53,618,619],{},[27,620,220],{"href":88},{"title":622,"searchDepth":623,"depth":623,"links":624},"",3,[625,627,628,629,630,631,632,633,634],{"id":47,"depth":626,"text":48},2,{"id":93,"depth":626,"text":94},{"id":170,"depth":626,"text":171},{"id":227,"depth":626,"text":228},{"id":324,"depth":626,"text":325},{"id":356,"depth":626,"text":357},{"id":504,"depth":626,"text":505},{"id":559,"depth":626,"text":560},{"id":593,"depth":626,"text":594},"Build call lists from your contacts, start and schedule AI call campaigns, and track how each campaign and your API leads are performing.","md","Calling",{},true,1,"\u002Fmanual\u002Fcalls","manual",{"title":5,"description":635},"manual\u002Fcalls",{"title":646,"outline":647},"Running an AI call campaign from the Calls page","Create a call list from tagged contacts, start an AI blast with an intro and concurrency, read the pre-start checks, pause and resume, set a daily schedule, and read the attempt results and the API Leads summary.","mmqsH3PBfx5-v65_iD-qPk4qfdmfcN7QWM6h4aYAuA0",[650,655,660,666,670,675,680,685,691,696,700,704,708,714,720,724,729,733,735,737,739,740,742,747,751,755,760,764,768,772,777,782,786,790,794,797,801,806,809,811,815,819,821,825,829,833,838,842,844,846,850,854,858,863,867,872,876,878,882,886,891,896,900,904,907,911,915,919,924,927,932,937,941,946,950,954,958,962,967,971,975,978,982,986,989,993,997,1000,1003,1006,1009],{"path":651,"title":652,"description":653,"group":6,"order":6,"section":654},"\u002Ffor-ai-assistants","Docs for AI assistants","Every page on this site is also available as plain Markdown, indexed in llms.txt, so you can hand these docs to any LLM.","home",{"path":656,"title":657,"description":658,"group":659,"order":623,"section":642},"\u002Fmanual\u002F10dlc-registration","10DLC registration","Register your business brand and SMS campaigns with US carriers so your texts are delivered, then use the approved campaigns when you send.","SMS & messaging",{"path":661,"title":662,"description":663,"group":664,"order":665,"section":642},"\u002Fmanual\u002Factivity-log","Activity log","See who changed your intros, prompts, prompt variables and voice settings, compare old and new values, and roll a change back.","AI agent",7,{"path":667,"title":668,"description":669,"group":664,"order":640,"section":642},"\u002Fmanual\u002Fai-overview","How the AI agent works","See how intros, the voice prompt, prompt variables, settings and follow-ups fit together, and the order to set them up in.",{"path":671,"title":672,"description":673,"group":664,"order":674,"section":642},"\u002Fmanual\u002Fai-settings","AI settings","Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.",9,{"path":676,"title":677,"description":678,"group":679,"order":623,"section":642},"\u002Fmanual\u002Fallowed-zip-codes","Allowed ZIP codes","Limit AI calls to contacts in the ZIP codes you serve, and make sure your contacts' ZIP codes are complete so they aren't skipped.","Compliance",{"path":681,"title":682,"description":683,"group":684,"order":623,"section":642},"\u002Fmanual\u002Fapi-keys","API keys","Generate API keys so Zapier, lead vendors or your own systems can send leads into Bigly, and delete keys you no longer use.","Account & billing",{"path":686,"title":687,"description":688,"group":689,"order":690,"section":642},"\u002Fmanual\u002Farchived-contacts","Archived contacts","Archive a contact's conversations to clear them out of your Inbox, find them again in the Archive view, and bring them back.","Contacts & lists",6,{"path":692,"title":693,"description":694,"group":695,"order":626,"section":642},"\u002Fmanual\u002Favailability","Availability","Create the bookable calendars your AI agent and booking page offer to leads, and set their hours, slot length and who gets the meetings.","Calendars & appointments",{"path":697,"title":698,"description":699,"group":684,"order":626,"section":642},"\u002Fmanual\u002Fbilling","Billing","Manage the cards on your account, see your plan and pricing, preview your next invoice, apply a discount code and download monthly billing statements.",{"path":701,"title":702,"description":703,"group":695,"order":623,"section":642},"\u002Fmanual\u002Fbooking-links","Booking links","Share a public booking page so leads can pick a time on your calendar, or embed it on your website.",{"path":705,"title":706,"description":707,"group":664,"order":626,"section":642},"\u002Fmanual\u002Fbot-activity","Bot activity","See the AI agent's latest conversations and the meetings it has booked for the next two weeks.",{"path":709,"title":710,"description":711,"group":712,"order":713,"section":642},"\u002Fmanual\u002Fbot-activity-statistics","Bot activity statistics","Drill into the leads behind your AI agent's numbers, filtered by source and outcome, and see every AI call made to each lead.","Statistics & reports",5,{"path":715,"title":716,"description":717,"group":718,"order":719,"section":642},"\u002Fmanual\u002Fbullhorn","Bullhorn","Connect your Bullhorn account and import candidates into Bigly as contacts.","Integrations",4,{"path":721,"title":722,"description":723,"group":695,"order":640,"section":642},"\u002Fmanual\u002Fcalendar","Main calendar","See every meeting your team and your AI agent have booked, add meetings by hand, and record whether people showed up.",{"path":725,"title":726,"description":727,"group":718,"order":728,"section":642},"\u002Fmanual\u002Fcalendly","Calendly","Bring your Calendly event types and bookings into Bigly so every meeting shows on your Bigly calendar.",8,{"path":730,"title":731,"description":732,"group":637,"order":690,"section":642},"\u002Fmanual\u002Fcall-recordings","Call recordings","Listen to recordings and read transcripts of your AI calls, from a contact's page or from call statistics, and export call records.",{"path":610,"title":611,"description":734,"group":712,"order":640,"section":642},"Review every call in a date range, filter by result, tag, direction and length, listen to recordings and export call records.",{"path":456,"title":457,"description":736,"group":637,"order":719,"section":642},"Understand how your AI agent hands interested leads to your team, where transfers are set up, and how to read transfer results.",{"path":88,"title":220,"description":738,"group":679,"order":626,"section":642},"Set the days and hours your AI agent may call and text leads, and understand the state calling-time rules Bigly applies on top.",{"path":641,"title":5,"description":635,"group":637,"order":640,"section":642},{"path":572,"title":573,"description":741,"group":679,"order":640,"section":642},"See which do-not-call, litigator, opt-out and calling-hour checks Bigly runs automatically before contacting a lead, and what remains your responsibility.",{"path":743,"title":744,"description":745,"group":664,"order":746,"section":642},"\u002Fmanual\u002Fconnect-your-ai","Connect your AI agent","Use the in-app screen to connect Claude, ChatGPT, Claude Code or another AI assistant to your Bigly account, and manage connected apps and access tokens.",21,{"path":748,"title":749,"description":750,"group":689,"order":640,"section":642},"\u002Fmanual\u002Fcontacts","Contacts","Search and filter your contacts, open a contact's full history, edit their details, add a contact by hand, mark Do Not Call, and turn search results into a list.",{"path":752,"title":753,"description":754,"group":689,"order":713,"section":642},"\u002Fmanual\u002Fcustom-attributes","Custom attributes","Add your own contact fields, choose which ones are active and in what order, and set them up as search filters on the Contacts page.",{"path":756,"title":757,"description":758,"group":664,"order":759,"section":642},"\u002Fmanual\u002Femail-prompt","Email prompt","Write and test the AI prompts that personalize every email in an AI email blast.",16,{"path":761,"title":762,"description":763,"group":659,"order":719,"section":642},"\u002Fmanual\u002Femail-signature","Email signature","Create a branded email signature for yourself or your whole company, and add it to the emails you send from Bigly.",{"path":765,"title":766,"description":767,"group":718,"order":713,"section":642},"\u002Fmanual\u002Ffacebook-lead-ads","Facebook lead ads","Send leads from your Facebook lead ad forms straight into Bigly, so your AI agent can follow up within seconds.",{"path":550,"title":769,"description":770,"group":664,"order":771,"section":642},"First day followup","Set up the calls and texts a brand-new lead gets on the day they arrive from Facebook, Instagram, TikTok or your landing pages.",12,{"path":773,"title":774,"description":775,"group":664,"order":776,"section":642},"\u002Fmanual\u002Ffirst-message","First message","Write the first text message template used by the AI, with personalisation fields such as the lead's first name.",11,{"path":778,"title":779,"description":780,"group":664,"order":781,"section":642},"\u002Fmanual\u002Ffollowup-sequences","Follow-up sequence","Set up a recurring routine of AI calls, texts and picture messages that keeps following up with new leads until they convert or opt out.",10,{"path":783,"title":784,"description":785,"group":718,"order":623,"section":642},"\u002Fmanual\u002Fgohighlevel","GoHighLevel","Let your AI agent offer times from your GoHighLevel calendar and book meetings straight into it.",{"path":787,"title":788,"description":789,"group":718,"order":665,"section":642},"\u002Fmanual\u002Fgoogle-calendar","Google Calendar","Link your Google calendars to your Bigly availabilities so meetings stay in sync and you're never double-booked.",{"path":791,"title":792,"description":793,"group":718,"order":626,"section":642},"\u002Fmanual\u002Fhubspot","HubSpot","Keep your contacts in sync with HubSpot and log Bigly calls, texts and meetings on the HubSpot contact.",{"path":57,"title":795,"description":796,"group":689,"order":626,"section":642},"Importing contacts","Upload a CSV or Excel file of leads, name and tag the new list, match your columns to Bigly's fields, and understand how duplicates are handled.",{"path":798,"title":799,"description":800,"group":659,"order":640,"section":642},"\u002Fmanual\u002Finbox","Inbox","See every call, text and email with your contacts in one place, reply to leads, and archive conversations you've finished with.",{"path":802,"title":803,"description":804,"group":805,"order":640,"section":642},"\u002Fmanual","Using the Bigly app","What the Bigly Sales web app does, how it's laid out, and the four steps from a spreadsheet of leads to your first AI calls.","Get started",{"path":807,"title":718,"description":808,"group":718,"order":640,"section":642},"\u002Fmanual\u002Fintegrations","Connect Bigly to your CRM, calendars, lead ad platforms and other tools, and find the guide for each one.",{"path":78,"title":616,"description":810,"group":664,"order":623,"section":642},"Create the opening lines and qualifying questions the AI agent uses for each campaign and for inbound callers.",{"path":812,"title":813,"description":814,"group":813,"order":640,"section":642},"\u002Fmanual\u002Flanding-pages","Landing pages","Build, publish and track landing pages whose form fills arrive in Bigly as new leads.",{"path":816,"title":817,"description":818,"group":712,"order":719,"section":642},"\u002Fmanual\u002Flead-statistics","Lead statistics","Follow your AI campaigns from lead to meeting to revenue, with day-by-day call results, transfers, blocked calls and booked meetings.",{"path":555,"title":556,"description":820,"group":718,"order":781,"section":642},"Send leads into Bigly automatically from your website, lead vendor or other software using the contacts API.",{"path":822,"title":823,"description":824,"group":689,"order":623,"section":642},"\u002Fmanual\u002Flists","Lists","View, search and sort your contact lists, open a list to work with its contacts, split a large list, mark a whole list Do Not Call, and delete lists safely.",{"path":826,"title":827,"description":828,"group":805,"order":626,"section":642},"\u002Fmanual\u002Flogging-in","Logging in","Sign in to Bigly, reset a forgotten or expired password, accept a team invitation and sign out.",{"path":830,"title":831,"description":832,"group":805,"order":623,"section":642},"\u002Fmanual\u002Fnavigating-the-app","Navigating the app","Find your way around Bigly using the top navigation, the Overview dashboard, quick-create buttons and the user menu.",{"path":834,"title":835,"description":836,"group":664,"order":837,"section":642},"\u002Fmanual\u002Fno-reply-followup","No reply followup","Automatically nudge interested leads by text when they stop replying to your AI SMS conversation.",13,{"path":839,"title":840,"description":841,"group":813,"order":626,"section":642},"\u002Fmanual\u002Fpage-payments","Page payments","See the payments collected through your payment pages, and how card payments during AI calls work.",{"path":70,"title":71,"description":843,"group":637,"order":623,"section":642},"Buy the phone numbers your calls and texts come from, set where inbound calls go, and remove numbers you no longer need.",{"path":29,"title":601,"description":845,"group":637,"order":626,"section":642},"Call the contacts on a call list yourself from your browser, one after another, with Bigly dialing the next contact for you.",{"path":847,"title":848,"description":849,"group":805,"order":719,"section":642},"\u002Fmanual\u002Fprofile","Your profile and tenant details","Update your name, contact details, time zone and password, and your company's account name, phone and call settings, on the Tenant Details page.",{"path":851,"title":852,"description":853,"group":664,"order":728,"section":642},"\u002Fmanual\u002Fprompt-selector","Prompt library","Choose which version of Bigly's built-in AI prompts your account follows, or fork a prompt to customise it.",{"path":855,"title":856,"description":857,"group":664,"order":719,"section":642},"\u002Fmanual\u002Fprompt-variables","Prompt variables","Store your company details once and reuse them in your voice prompt and intros with placeholders.",{"path":859,"title":860,"description":861,"group":664,"order":862,"section":642},"\u002Fmanual\u002Fqualifying-questions","Qualifying questions","Understand the qualifying questions your AI agent asks to decide whether a lead is a good fit, and how to get them changed.",20,{"path":864,"title":865,"description":866,"group":712,"order":690,"section":642},"\u002Fmanual\u002Freports","Reports and exports","Download your statistics as spreadsheets, and understand the reports Bigly can email you.",{"path":868,"title":869,"description":870,"group":871,"order":640,"section":642},"\u002Fmanual\u002Fringless-voicemail","Ringless voicemail","Drop a pre-recorded voicemail into your contacts' voicemail boxes without their phones ringing, as a campaign or after an unanswered AI call.","Voicemail & blasts",{"path":873,"title":874,"description":875,"group":712,"order":623,"section":642},"\u002Fmanual\u002Frvm-statistics","RVM statistics","Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.",{"path":351,"title":352,"description":877,"group":871,"order":626,"section":642},"Monitor every call and SMS campaign in one list, and pause, resume, cancel, reschedule or re-run them.",{"path":879,"title":880,"description":881,"group":637,"order":713,"section":642},"\u002Fmanual\u002Fscheduled-callbacks","Scheduled callbacks","Let your AI agent agree a callback time with a lead and call them back automatically at that time.",{"path":883,"title":884,"description":885,"group":712,"order":665,"section":642},"\u002Fmanual\u002Fshared-statistics","Shared statistics","Open a shared statistics link, see what it shows, and keep shared links safe.",{"path":887,"title":888,"description":889,"group":664,"order":890,"section":642},"\u002Fmanual\u002Fsms-agents","SMS agents","Create AI agents that reply to your leads' text messages, book meetings by text and follow up when a lead goes quiet.",14,{"path":892,"title":893,"description":894,"group":664,"order":895,"section":642},"\u002Fmanual\u002Fsms-campaign-config","SMS Campaign Configure","Link your registered SMS messaging campaigns to Bigly, choose a default, and update the messages those campaigns send.",15,{"path":897,"title":898,"description":899,"group":659,"order":626,"section":642},"\u002Fmanual\u002Fsms-campaigns","SMS campaigns","Send a text message campaign to a chosen group of contacts, now or at a scheduled time, and track sends, deliveries and replies.",{"path":901,"title":902,"description":903,"group":712,"order":626,"section":642},"\u002Fmanual\u002Fsms-statistics","SMS statistics","See how many texts you sent, how many were delivered or replied to, what they cost, and read every message.",{"path":62,"title":905,"description":906,"group":689,"order":719,"section":642},"Tags","Label contacts with tags, and use the Tags page to create, rename, merge and delete tags, see who carries a tag, and export those contacts.",{"path":908,"title":909,"description":910,"group":684,"order":640,"section":642},"\u002Fmanual\u002Fteam-members","Team members","Invite teammates to your Bigly account, add many at once, set their roles and permissions, edit their phone numbers and remove people who leave.",{"path":912,"title":913,"description":914,"group":664,"order":690,"section":642},"\u002Fmanual\u002Ftest-calls","Test calls","Call your own phone with the AI agent, then review the recording, transcript and captured answers.",{"path":916,"title":917,"description":918,"group":718,"order":690,"section":642},"\u002Fmanual\u002Ftiktok-lead-ads","TikTok lead ads","Send leads from your TikTok lead generation forms into Bigly automatically.",{"path":920,"title":921,"description":922,"group":664,"order":923,"section":642},"\u002Fmanual\u002Ftools-configuration","Tools configuration","Learn which actions your AI agent can take during a call, such as transferring, ending the call or sending a text, and how they're set up.",19,{"path":83,"title":925,"description":926,"group":664,"order":713,"section":642},"Voice prompt","Write the base instructions the AI agent follows on every call, and choose its voice, speech and timing settings.",{"path":928,"title":929,"description":930,"group":664,"order":931,"section":642},"\u002Fmanual\u002Fweb-calling","Web calling","Add a talk-to-us button to your website so visitors can speak with your AI agent from their browser, with no phone call needed.",17,{"path":933,"title":934,"description":935,"group":664,"order":936,"section":642},"\u002Fmanual\u002Fwebhooks","Webhooks","Send AI call results, booked meetings and opt-outs to your CRM, Zapier or any other system the moment they happen.",18,{"path":938,"title":939,"description":940,"group":718,"order":674,"section":642},"\u002Fmanual\u002Fzapier","Zapier","Connect Bigly to thousands of apps through Zapier, using an API key to send leads in and webhooks to send call results out.",{"path":942,"title":672,"description":943,"group":944,"order":640,"section":945},"\u002Fmcp\u002Fai-settings","Ask your AI assistant to read or change the account-wide switches and limits that control how your AI agent calls leads.","AI agent setup","mcp",{"path":947,"title":948,"description":949,"group":944,"order":690,"section":945},"\u002Fmcp\u002Fcall-context-preview","Call preview","Ask your AI assistant to show exactly what your AI agent would say and do on a call, without placing one.",{"path":951,"title":952,"description":953,"group":805,"order":626,"section":945},"\u002Fmcp\u002Fconnect","Connect your AI assistant","Connect Claude, ChatGPT, Claude Code or another MCP-capable assistant to your Bigly account, and disconnect it when you no longer need it.",{"path":955,"title":769,"description":956,"group":957,"order":626,"section":945},"\u002Fmcp\u002Ffirst-day-followup","Ask your AI assistant to set up the step-by-step calls and texts that go out as soon as a new lead is added.","Follow-ups",{"path":959,"title":960,"description":961,"group":957,"order":640,"section":945},"\u002Fmcp\u002Ffollowup-sequences","Followup sequence","Ask your AI assistant to set up the recurring calls, texts and picture messages that keep following up with leads, and the working hours they run in.",{"path":963,"title":964,"description":965,"group":966,"order":640,"section":945},"\u002Fmcp\u002Fguided-workflows","Guided workflows","The seven ready-made workflows the Bigly MCP offers, what each one does, and how to start it from your AI assistant.","Reference",{"path":968,"title":969,"description":970,"group":805,"order":623,"section":945},"\u002Fmcp\u002Fhow-changes-work","How changes are made safely","Understand how your AI assistant reads your Bigly setup, previews every change, and only saves it after you confirm.",{"path":972,"title":973,"description":974,"group":805,"order":640,"section":945},"\u002Fmcp","Using Bigly with your AI assistant","Connect Claude, ChatGPT or another MCP-capable assistant to your Bigly account and configure your AI agent by describing what you want.",{"path":976,"title":616,"description":977,"group":944,"order":623,"section":945},"\u002Fmcp\u002Fintros","Ask your AI assistant to create, edit or delete intros, the opening lines and qualifying questions your AI agent uses on calls.",{"path":979,"title":980,"description":981,"group":966,"order":719,"section":945},"\u002Fmcp\u002Fnot-covered","What the MCP doesn't cover","The parts of Bigly your AI assistant can't read or change through the MCP, and where to do each of them in the app instead.",{"path":983,"title":984,"description":985,"group":805,"order":719,"section":945},"\u002Fmcp\u002Fonboarding-guide","Onboarding guide","Have your AI assistant load Bigly's onboarding guide, review how your account is set up, and walk you through what's missing.",{"path":987,"title":856,"description":988,"group":944,"order":626,"section":945},"\u002Fmcp\u002Fprompt-variables","Ask your AI assistant to add, change or remove the company facts your AI agent quotes on calls, such as your company name and offer.",{"path":990,"title":991,"description":992,"group":966,"order":626,"section":945},"\u002Fmcp\u002Freference-resources","Reference material","The reference documents Bigly gives your AI assistant, such as the voice and model catalog, the settings reference and the prompting guide, and how to use them.",{"path":994,"title":888,"description":995,"group":996,"order":640,"section":945},"\u002Fmcp\u002Fsms-agents","Ask your AI assistant to create, edit or delete the AI agents that reply to your leads' text messages.","Channels & integrations",{"path":998,"title":921,"description":999,"group":944,"order":713,"section":945},"\u002Fmcp\u002Ftools-configuration","Ask your AI assistant to set up the actions your AI agent can take during a call, such as transferring the caller, ending the call or sending a text.",{"path":1001,"title":560,"description":1002,"group":966,"order":623,"section":945},"\u002Fmcp\u002Ftroubleshooting","Fix common problems with the Bigly MCP, from connection and permission errors to changes that won't save and AI calls that are being blocked.",{"path":1004,"title":925,"description":1005,"group":944,"order":719,"section":945},"\u002Fmcp\u002Fvoice-prompt","Ask your AI assistant to edit your AI agent's call script, voice, language model and conversation timing, and to manage your saved prompts.",{"path":1007,"title":929,"description":1008,"group":996,"order":626,"section":945},"\u002Fmcp\u002Fweb-call","Ask your AI assistant to set up the website widget that lets visitors talk to your AI agent from their browser, and get the snippet to paste on your site.",{"path":1010,"title":934,"description":1011,"group":996,"order":623,"section":945},"\u002Fmcp\u002Fwebhooks","Ask your AI assistant to set up webhooks that send call results, transfers, bookings and opt-outs to your CRM, Zapier or any other system.",1793104959287]