# Inbox

> See every call, text and email with your contacts in one place, reply to leads, and archive conversations you've finished with.

- Section: Using the app (manual) › SMS & messaging
- Web page: https://docs.biglysales.com/manual/inbox
- Video: placeholder — "Working your Inbox" (not yet recorded)

The **Inbox** brings together every conversation with your contacts: calls, text messages, emails and, if your account has it, voicemail drops. It's where your team picks up replies from leads, sees what the AI agent said, and answers by text or email.

## Before you start

- To reply by text, you need a [phone number](https://docs.biglysales.com/manual/phone-numbers.md). To text from most numbers you also need [10DLC registration](https://docs.biglysales.com/manual/10dlc-registration.md).
- Your role needs permission to view calls, texts or emails. Ask an admin if conversations are missing. See [Team members](https://docs.biglysales.com/manual/team-members.md).

## Find a conversation

1. Click **Inbox** in the top navigation. Bigly also opens here when you sign in, unless your account starts on the overview.
2. The left panel lists conversations, newest first. Conversations handled by the AI agent are marked **AI**.
3. Use the filter at the top of the list to show **All**, **Email**, **Message**, **Call** or, on accounts with ringless voicemail, **Voicemail**. Choose **Positive Replies (SMS)** to see only leads who replied positively to a text.
4. Click a conversation to open it.

The list shows how many items are loaded out of the total, for example *25 / 140 items*.

## Read and reply

The middle panel shows the whole history with the contact, grouped into **Notes**, **Calls**, **Emails**, **Messages** and **Documents**.

To send a text:

1. In **Messages**, click **New Message**.
2. Type your message.
3. Click **Send Message**.

To send an email, click **New Email** in **Emails**. Use **More Messages** or **More Emails** to see older items.

> [Screenshot placeholder: Replying by text — The Messages section of an open conversation with the New Message box open, a typed reply, and the Send Message and Cancel buttons.]

If an [SMS agent](https://docs.biglysales.com/manual/sms-agents.md) is answering a contact, your own reply goes into the same thread. Read the latest AI messages first so you don't repeat or contradict them.

## Work with the contact

The right panel, **Details**, shows the contact's name, phone numbers, email, location, local time zone, company, stage, latest deal, follow-up date and tags. Click **Edit Details** to change them.

To stop calling, texting or emailing someone, use the switches under **Communication (Main)**. Each channel has an **Outgoing** and **Incoming** switch. Click **Detailed DNC** to see or change these settings for a single intro. See [Compliance overview](https://docs.biglysales.com/manual/compliance-overview.md).

## Archive a conversation

Archiving moves a conversation out of your main list.

1. Select the conversation.
2. Click **Archive** at the top of the list.

To see archived conversations, switch the list from **Inbox** to **Archived**. Select one and click **Unarchive** to bring it back.

> **Archiving applies to the whole contact:** Archiving acts on every call, text and email with that contact, not just the message you selected. Archived conversations can take a short while to disappear from the list.

See also [Archived contacts](https://docs.biglysales.com/manual/archived-contacts.md).

## Troubleshooting

**You can't send a text cause you don't have a phone number set.** Your user needs a phone number to send from. Buy one on the [Phone numbers](https://docs.biglysales.com/manual/phone-numbers.md) page or ask an admin.

**A reply from a lead is missing.** Check the **Archived** list, and make sure the filter at the top is set to **All**.

**A conversation shows Removed.** It was removed from the Inbox and is kept only for your records.

## Related

- [SMS campaigns](https://docs.biglysales.com/manual/sms-campaigns.md)
- [SMS agents](https://docs.biglysales.com/manual/sms-agents.md)
- [Contacts](https://docs.biglysales.com/manual/contacts.md)
- [Call recordings](https://docs.biglysales.com/manual/call-recordings.md)

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All documentation pages: https://docs.biglysales.com/llms.txt