# Scheduled blasts

> Monitor every call and SMS campaign in one list, and pause, resume, cancel, reschedule or re-run them.

- Section: Using the app (manual) › Voicemail & blasts
- Web page: https://docs.biglysales.com/manual/scheduled-blasts
- Video: placeholder — "Managing campaigns from Scheduled Blasts" (not yet recorded)

**Scheduled Blasts** is the control room for your campaigns. It lists your call campaigns and SMS campaigns, whether they're scheduled, running or finished, with their results side by side. From here you can pause or cancel a campaign, change a call campaign's daily schedule, or run it again.

## Before you start

You create campaigns elsewhere:

- Call campaigns on the [Calls](https://docs.biglysales.com/manual/calls.md) page.
- SMS campaigns on the [SMS campaigns](https://docs.biglysales.com/manual/sms-campaigns.md) page.
- Voicemail campaigns on the [Ringless voicemail](https://docs.biglysales.com/manual/ringless-voicemail.md) page.

## Find a campaign

1. Click **Scheduled Blasts** in the top navigation.
2. Use the buttons at the top to show **All Campaigns**, **Inprogress**, **Scheduled**, **Completed**, **Only Calls** or **Only SMS**.
3. Set **From:** and **To:** to limit the list to a date range.
4. Use **Sort by:** to order by **Created Date**, **Status**, **Total Contacts** or **Blast Type**.

Each campaign shows its number (for example *Blast #1234*), type, status, when it was created and scheduled, how many contacts it has, the tags or list it was built from, and the intro it uses.

## Read the results

The columns change with the campaign type:

| Call campaigns | SMS and email campaigns |
|---|---|
| **Total Answered**: calls that connected | **Sent**: messages sent |
| **Success Rate**: calls with a good outcome, such as a transfer or booking | **Delivered**: messages delivered |
| **Total Attempts**: calls placed | **Replied**: contacts who replied |
| **Meetings Booked** | **Meetings Booked** |
| **Concurrency**: calls running at once | |

Call campaigns that have run more than once show each run underneath as **Attempt #** with its own numbers.

For more detail on a call campaign, open it from the [Calls](https://docs.biglysales.com/manual/calls.md) page. For SMS, open it from [SMS campaigns](https://docs.biglysales.com/manual/sms-campaigns.md).

## Pause, resume or cancel

Use the round buttons on each campaign. You'll only see the buttons that apply to its current status.

| Button | When it appears | What it does |
|---|---|---|
| **Pause** | The campaign is running. | Stops sending new calls or messages. |
| **Resume** | The campaign is paused. | Carries on where it stopped. |
| **Cancel** | Scheduled, running or paused. | Stops the campaign for good. |
| **Edit Schedule** | Call campaigns that aren't finished or cancelled. | Opens the daily schedule (see below). |

A cancelled campaign won't restart. To call or text the same audience again, use **Re-blast** or create a new campaign.

## Edit a call campaign's schedule

1. Click **Edit Schedule** on a call campaign.
2. Pick the date range in **Select date range**.
3. Add or change the daily calls, each with the time it should start. Click **Add Call** to add another.
4. Set the **Concurrency**, the number of calls that run at once.
5. Click **Update**.

Calls still only go out inside your [calling hours](https://docs.biglysales.com/manual/calling-hours.md).

> [Screenshot placeholder: Edit Blast Schedule window — The schedule window for a call campaign with the date range picker, two daily call actions with start times, the Concurrency field and the Update and Close buttons.]

## Run a call campaign again

Click **Re-blast** on a call campaign to start a new attempt on the same audience. The new attempt appears under the campaign with its own results.

## Troubleshooting

**No blasts found.** No campaigns match your filters. Click **All Campaigns** and widen the date range.

**A campaign shows Contact list is missing.** The list or tags it was built from were deleted. Create a new campaign.

**A call campaign is running but its numbers aren't moving.** It may be outside your calling hours, or calls may be blocked by compliance checks. See [Calling hours](https://docs.biglysales.com/manual/calling-hours.md) and the [Compliance overview](https://docs.biglysales.com/manual/compliance-overview.md).

**A campaign was cancelled without anyone cancelling it.** Campaigns stop automatically if your account can no longer be billed, for example when a subscription ends. Check [Billing](https://docs.biglysales.com/manual/billing.md).

## Related

- [Calls](https://docs.biglysales.com/manual/calls.md)
- [SMS campaigns](https://docs.biglysales.com/manual/sms-campaigns.md)
- [Ringless voicemail](https://docs.biglysales.com/manual/ringless-voicemail.md)
- [Call statistics](https://docs.biglysales.com/manual/call-statistics.md)

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All documentation pages: https://docs.biglysales.com/llms.txt