[{"data":1,"prerenderedAt":1096},["ShallowReactive",2],{"page-\u002Fmanual\u002Fvoice-prompt":3,"all-pages":721},{"id":4,"title":5,"availability":6,"body":7,"description":707,"extension":708,"group":709,"lastReviewed":6,"meta":710,"navigation":711,"order":712,"path":713,"related":690,"section":714,"seo":715,"stem":716,"video":717,"__hash__":720},"docs\u002Fmanual\u002Fvoice-prompt.md","Voice prompt",null,{"type":8,"value":9,"toc":692},"minimark",[10,30,33,38,43,58,62,121,131,142,147,150,221,225,270,274,278,281,327,331,376,384,388,619,625,629,638,647,661,667,671],[11,12,13,14,18,19,24,25,29],"p",{},"The ",[15,16,17],"strong",{},"voice prompt"," is the AI agent's standing instructions: who it is, how it talks, how it handles questions and objections, and when to transfer or hang up. It applies to every call. The campaign-specific part, meaning the opening and the qualifying questions, comes from an ",[20,21,23],"a",{"href":22},"\u002Fmanual\u002Fintros","intro"," and is inserted wherever your prompt contains ",[26,27,28],"code",{},"{intro}",".",[11,31,32],{},"The same tab also holds the agent's voice and timing settings, and a panel for placing test calls.",[34,35],"screenshot",{"caption":36,"shows":37},"Voice Prompt tab","AI › Teach Your Bot › Voice Prompt with the Inbound\u002FOutbound switch, the Save As and Save Assistant buttons in the top bar, the three first-sentence fields and the System Prompt box on the left, and the Test Call and General sections in the right-hand column.",[39,40,42],"h2",{"id":41},"before-you-start","Before you start",[44,45,46,55],"ul",{},[47,48,49,50,54],"li",{},"Fill in your ",[20,51,53],{"href":52},"\u002Fmanual\u002Fprompt-variables","prompt variables"," so you can refer to them in the prompt.",[47,56,57],{},"Decide on the outcome you want from a call, such as a transfer, a booked meeting or a callback.",[39,59,61],{"id":60},"write-the-prompt","Write the prompt",[63,64,65,71,78,89,95,105,116],"ol",{},[47,66,67,68,29],{},"Go to ",[15,69,70],{},"AI › Teach Your Bot › Voice Prompt",[47,72,73,74,77],{},"Click ",[15,75,76],{},"Outbound"," in the switch at the top.",[47,79,80,81,84,85,88],{},"Fill in ",[15,82,83],{},"First sentence outbound calls"," and ",[15,86,87],{},"Second sentence outbound calls",": what the agent says when the lead answers, and what it says next.",[47,90,80,91,94],{},[15,92,93],{},"First sentence inbound calls",": the agent's greeting when someone calls you.",[47,96,97,98,101,102,104],{},"In the ",[15,99,100],{},"System Prompt"," box, write the agent's rules for outbound calls. Include ",[26,103,28],{}," where the campaign script should go.",[47,106,73,107,110,111,113,114,29],{},[15,108,109],{},"Inbound"," and write the ",[15,112,100],{}," for inbound calls. It also needs ",[26,115,28],{},[47,117,73,118,29],{},[15,119,120],{},"Save Assistant",[11,122,123,124,127,128,29],{},"If this is your first save, Bigly asks you to name the prompt. Enter a ",[15,125,126],{},"Prompt Name"," and click ",[15,129,130],{},"Save",[132,133,136],"callout",{"type":134,"title":135},"warning","Don't forget the intro placeholder",[11,137,138,139,141],{},"Without ",[26,140,28],{},", the agent never sees your campaign script or your qualifying questions, and nothing warns you. Keep it in both the outbound and inbound prompts.",[143,144,146],"h3",{"id":145},"a-structure-that-works","A structure that works",[11,148,149],{},"Most working prompts follow the same outline:",[63,151,152,158,170,176,182,188,196,202,215],{},[47,153,154,157],{},[15,155,156],{},"Objective:"," one or two lines on the goal of the call.",[47,159,160,163,164,84,167,29],{},[15,161,162],{},"Persona:"," who the agent is and how it sounds. Use ",[26,165,166],{},"{bot_name}",[26,168,169],{},"{company_name}",[47,171,172,175],{},[15,173,174],{},"Rules:"," answer the caller's question first, keep replies short, don't repeat greetings.",[47,177,178,181],{},[15,179,180],{},"Voicemail and wrong numbers:"," if a voicemail or an automated system answers, end the call.",[47,183,184,187],{},[15,185,186],{},"\"Are you a robot?\":"," how to answer honestly.",[47,189,190,195],{},[15,191,192,194],{},[26,193,28],{},":"," the campaign script.",[47,197,198,201],{},[15,199,200],{},"Transfer rule:"," transfer only after every question is answered.",[47,203,204,207,208,211,212,29],{},[15,205,206],{},"Callback rule:"," offer times within ",[26,209,210],{},"{working_hours}",", remembering that today is ",[26,213,214],{},"{date}",[47,216,217,220],{},[15,218,219],{},"FAQ and objections:"," short, scripted answers.",[39,222,224],{"id":223},"insert-variables-contact-details-and-tools","Insert variables, contact details and tools",[44,226,227,237,247],{},[47,228,229,232,233,236],{},[15,230,231],{},"Variables:"," in the right-hand column, open ",[15,234,235],{},"Variables"," and click a placeholder to insert it at the cursor.",[47,238,239,242,243,246],{},[15,240,241],{},"Tools:"," open ",[15,244,245],{},"Tools"," and click a tool name, such as the transfer or end-call tool, to insert it. The agent only uses a tool if its name appears in the prompt, so spell it exactly as shown.",[47,248,249,252,253,256,257,261,262,265,266,269],{},[15,250,251],{},"Contact Attributes:"," if ",[15,254,255],{},"Uses Prompt Attributes"," is on in ",[20,258,260],{"href":259},"\u002Fmanual\u002Fai-settings","AI settings",", a ",[15,263,264],{},"Contact Attributes"," link appears on outbound prompts. Click ",[15,267,268],{},"show",", then click an attribute to insert the contact's value.",[34,271],{"caption":272,"shows":273},"Variables and Tools panels","The right-hand column with the Variables and Tools sections expanded, each showing clickable chips and the note '* Click to add in the prompt'.",[39,275,277],{"id":276},"save-and-reuse-prompts","Save and reuse prompts",[11,279,280],{},"You can keep several named prompts, for example one per product line.",[44,282,283,298,307,313],{},[47,284,285,288,289,292,293,127,295,297],{},[15,286,287],{},"Save a copy:"," click ",[15,290,291],{},"Save As",", enter a ",[15,294,126],{},[15,296,130],{},". The new prompt is saved and becomes the one in use.",[47,299,300,303,304,306],{},[15,301,302],{},"Switch prompts:"," saved prompts are listed under the System Prompt box. Click a name to load it into the editor, then click ",[15,305,120],{}," to use it.",[47,308,309,312],{},[15,310,311],{},"Delete a prompt:"," hover over its name, click the bin icon and confirm.",[47,314,315,318,319,322,323,29],{},[15,316,317],{},"Use a prompt for one campaign only:"," choose it in an intro's ",[15,320,321],{},"Voice Prompt"," dropdown. See ",[20,324,326],{"href":325},"\u002Fmanual\u002Fintros#use-a-different-voice-prompt-for-one-intro","Intros",[39,328,330],{"id":329},"place-a-test-call","Place a test call",[63,332,333,339,346,356,361,371],{},[47,334,335,336,29],{},"In the right-hand column, open ",[15,337,338],{},"Test Call",[47,340,341,342,345],{},"Enter a ",[15,343,344],{},"Name",". The agent uses it in place of the contact's name.",[47,347,348,349,352,353,29],{},"Enter your ",[15,350,351],{},"Phone Number"," in international format, such as ",[26,354,355],{},"+15551234567",[47,357,358,359,29],{},"Choose one of your ",[15,360,326],{},[47,362,363,364,84,367,370],{},"Leave ",[15,365,366],{},"Livekit Version",[15,368,369],{},"Sip Provider"," as they are unless support asks you to change them.",[47,372,73,373,375],{},[15,374,338],{},". Your phone rings within a few moments.",[11,377,378,379,383],{},"Afterwards, review the recording and answers on ",[20,380,382],{"href":381},"\u002Fmanual\u002Ftest-calls","Test calls",". Save your changes before testing so the call uses them.",[39,385,387],{"id":386},"settings-explained","Settings explained",[389,390,391,407],"table",{},[392,393,394],"thead",{},[395,396,397,401,404],"tr",{},[398,399,400],"th",{},"Section",[398,402,403],{},"Setting",[398,405,406],{},"What it does",[408,409,410,424,436,448,460,477,490,510,534,556,583,597],"tbody",{},[395,411,412,416,421],{},[413,414,415],"td",{},"General",[413,417,418],{},[15,419,420],{},"Max Duration Of Call",[413,422,423],{},"The longest a call can last before the agent ends it.",[395,425,426,428,433],{},[413,427,415],{},[413,429,430],{},[15,431,432],{},"Max Ringing Time",[413,434,435],{},"How long the agent lets the phone ring before giving up.",[395,437,438,440,445],{},[413,439,415],{},[413,441,442],{},[15,443,444],{},"AI Speak duration",[413,446,447],{},"How long the agent waits for a silent caller before speaking again.",[395,449,450,452,457],{},[413,451,415],{},[413,453,454],{},[15,455,456],{},"Silence Timeout",[413,458,459],{},"How long a call can stay silent before it ends.",[395,461,462,465,474],{},[413,463,464],{},"Background Sound",[413,466,467,470,471],{},[15,468,469],{},"Audio File",", ",[15,472,473],{},"Volume",[413,475,476],{},"An optional background sound played during the call, and how loud it is.",[395,478,479,482,487],{},[413,480,481],{},"Interruption",[413,483,484],{},[15,485,486],{},"Allow Interruption",[413,488,489],{},"When on, the caller can talk over the agent and it stops to listen.",[395,491,492,495,500],{},[413,493,494],{},"LLM",[413,496,497],{},[15,498,499],{},"Voice Engine",[413,501,502,505,506,509],{},[15,503,504],{},"Cascade (STT + LLM + TTS)"," uses separate speech-to-text, language model and text-to-speech steps. ",[15,507,508],{},"Speech to Speech"," uses one model that listens and speaks, so the speech, voice and turn-taking settings below don't apply.",[395,511,512,514,531],{},[413,513,494],{},[413,515,516,470,519,470,522,470,525,470,528],{},[15,517,518],{},"Provider",[15,520,521],{},"Model",[15,523,524],{},"Temperature",[15,526,527],{},"Top P",[15,529,530],{},"Max Tokens",[413,532,533],{},"The language model and how varied and how long its replies are. Lower temperature gives more predictable answers.",[395,535,536,539,550],{},[413,537,538],{},"Speech to Text",[413,540,541,543,544,470,547],{},[15,542,518],{},", model, ",[15,545,546],{},"Key Terms",[15,548,549],{},"Language",[413,551,552,553,555],{},"How the caller's speech is transcribed. Add product names or unusual words to ",[15,554,546],{},", separated by commas.",[395,557,558,561,576],{},[413,559,560],{},"Text to Speech",[413,562,563,470,565,470,568,470,571,470,573],{},[15,564,518],{},[15,566,567],{},"Voice",[15,569,570],{},"Speed",[15,572,473],{},[15,574,575],{},"Emotion",[413,577,578,579,582],{},"The agent's voice. You can pick an English and a Spanish voice and choose which one is the ",[15,580,581],{},"Default",". Click the play icon to hear a voice.",[395,584,585,588,594],{},[413,586,587],{},"Turn Detection",[413,589,590,470,592],{},[15,591,518],{},[15,593,549],{},[413,595,596],{},"How the agent decides the caller has finished their turn.",[395,598,599,602,616],{},[413,600,601],{},"Voice Activity Detection",[413,603,604,470,607,470,610,470,613],{},[15,605,606],{},"Interrupt Minimum Words",[15,608,609],{},"Interrupt Speech Duration",[15,611,612],{},"Min End Pointing Delay",[15,614,615],{},"Max End Pointing Delay",[413,617,618],{},"How much the caller must say before the agent stops talking, and how long it waits before treating the caller as finished.",[132,620,622],{"type":621},"tip",[11,623,624],{},"Change one setting at a time and place a test call after each change. It's the quickest way to tell what made a difference.",[39,626,628],{"id":627},"troubleshooting","Troubleshooting",[11,630,631,634,635,637],{},[15,632,633],{},"The agent ignores my campaign questions."," Check that ",[26,636,28],{}," is in the System Prompt for that direction (outbound or inbound).",[11,639,640,643,644,646],{},[15,641,642],{},"The agent never transfers or never hangs up."," Insert the tool from the ",[15,645,245],{}," panel so its exact name is in the prompt.",[11,648,649,652,653,656,657,29],{},[15,650,651],{},"My edits are gone."," If you switch tabs with unsaved changes, Bigly asks before leaving. ",[15,654,655],{},"Discard"," drops the changes. To undo a saved change, use the ",[20,658,660],{"href":659},"\u002Fmanual\u002Factivity-log","activity log",[11,662,663,666],{},[15,664,665],{},"One campaign behaves differently from the rest."," Its intro may have its own voice prompt or voice settings. Open the intro to check.",[39,668,670],{"id":669},"related","Related",[44,672,673,677,682,686],{},[47,674,675],{},[20,676,326],{"href":22},[47,678,679],{},[20,680,681],{"href":52},"Prompt variables",[47,683,684],{},[20,685,382],{"href":381},[47,687,688],{},[20,689,691],{"href":690},"\u002Fmcp\u002Fvoice-prompt","Edit the voice prompt with your AI assistant",{"title":693,"searchDepth":694,"depth":694,"links":695},"",3,[696,698,701,702,703,704,705,706],{"id":41,"depth":697,"text":42},2,{"id":60,"depth":697,"text":61,"children":699},[700],{"id":145,"depth":694,"text":146},{"id":223,"depth":697,"text":224},{"id":276,"depth":697,"text":277},{"id":329,"depth":697,"text":330},{"id":386,"depth":697,"text":387},{"id":627,"depth":697,"text":628},{"id":669,"depth":697,"text":670},"Write the base instructions the AI agent follows on every call, and choose its voice, speech and timing settings.","md","AI 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available as plain Markdown, indexed in llms.txt, so you can hand these docs to any LLM.","home",{"path":728,"title":729,"description":730,"group":731,"order":694,"section":714},"\u002Fmanual\u002F10dlc-registration","10DLC registration","Register your business brand and SMS campaigns with US carriers so your texts are delivered, then use the approved campaigns when you send.","SMS & messaging",{"path":659,"title":733,"description":734,"group":709,"order":735,"section":714},"Activity log","See who changed your intros, prompts, prompt variables and voice settings, compare old and new values, and roll a change back.",7,{"path":737,"title":738,"description":739,"group":709,"order":740,"section":714},"\u002Fmanual\u002Fai-overview","How the AI agent works","See how intros, the voice prompt, prompt variables, settings and follow-ups fit together, and the order to set them up in.",1,{"path":259,"title":260,"description":742,"group":709,"order":743,"section":714},"Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.",9,{"path":745,"title":746,"description":747,"group":748,"order":694,"section":714},"\u002Fmanual\u002Fallowed-zip-codes","Allowed ZIP codes","Limit AI calls to contacts in the ZIP codes you serve, and make sure your contacts' ZIP codes are complete so they aren't skipped.","Compliance",{"path":750,"title":751,"description":752,"group":753,"order":694,"section":714},"\u002Fmanual\u002Fapi-keys","API keys","Generate API keys so Zapier, lead vendors or your own systems can send leads into Bigly, and delete keys you no longer use.","Account & billing",{"path":755,"title":756,"description":757,"group":758,"order":759,"section":714},"\u002Fmanual\u002Farchived-contacts","Archived contacts","Archive a contact's conversations to clear them out of your Inbox, find them again in the Archive view, and bring them back.","Contacts & lists",6,{"path":761,"title":762,"description":763,"group":764,"order":697,"section":714},"\u002Fmanual\u002Favailability","Availability","Create the bookable calendars your AI agent and booking page offer to leads, and set their hours, slot length and who gets the meetings.","Calendars & appointments",{"path":766,"title":767,"description":768,"group":753,"order":697,"section":714},"\u002Fmanual\u002Fbilling","Billing","Manage the cards on your account, see your plan and pricing, preview your next invoice, apply a discount code and download monthly billing statements.",{"path":770,"title":771,"description":772,"group":764,"order":694,"section":714},"\u002Fmanual\u002Fbooking-links","Booking links","Share a public booking page so leads can pick a time on your calendar, or embed it on your website.",{"path":774,"title":775,"description":776,"group":709,"order":697,"section":714},"\u002Fmanual\u002Fbot-activity","Bot activity","See the AI agent's latest conversations and the meetings it has booked for the next two weeks.",{"path":778,"title":779,"description":780,"group":781,"order":712,"section":714},"\u002Fmanual\u002Fbot-activity-statistics","Bot activity statistics","Drill into the leads behind your AI agent's numbers, filtered by source and outcome, and see every AI call made to each lead.","Statistics & reports",{"path":783,"title":784,"description":785,"group":786,"order":787,"section":714},"\u002Fmanual\u002Fbullhorn","Bullhorn","Connect your Bullhorn account and import candidates into Bigly as contacts.","Integrations",4,{"path":789,"title":790,"description":791,"group":764,"order":740,"section":714},"\u002Fmanual\u002Fcalendar","Main calendar","See every meeting your team and your AI agent have booked, add meetings by hand, and record whether people showed up.",{"path":793,"title":794,"description":795,"group":786,"order":796,"section":714},"\u002Fmanual\u002Fcalendly","Calendly","Bring your Calendly event types and bookings into Bigly so every meeting shows on your Bigly calendar.",8,{"path":798,"title":799,"description":800,"group":801,"order":759,"section":714},"\u002Fmanual\u002Fcall-recordings","Call recordings","Listen to recordings and read transcripts of your AI calls, from a contact's page or from call statistics, and export call records.","Calling",{"path":803,"title":804,"description":805,"group":781,"order":740,"section":714},"\u002Fmanual\u002Fcall-statistics","Call statistics","Review every call in a date range, filter by result, tag, direction and length, listen to recordings and export call records.",{"path":807,"title":808,"description":809,"group":801,"order":787,"section":714},"\u002Fmanual\u002Fcall-transfers","Call transfers","Understand how your AI agent hands interested leads to your team, where transfers are set up, and how to read transfer results.",{"path":811,"title":812,"description":813,"group":748,"order":697,"section":714},"\u002Fmanual\u002Fcalling-hours","Calling hours","Set the days and hours your AI agent may call and text leads, and understand the state calling-time rules Bigly applies on top.",{"path":815,"title":816,"description":817,"group":801,"order":740,"section":714},"\u002Fmanual\u002Fcalls","Calls","Build call lists from your contacts, start and schedule AI call campaigns, and track how each campaign and your API leads are performing.",{"path":819,"title":820,"description":821,"group":748,"order":740,"section":714},"\u002Fmanual\u002Fcompliance-overview","Compliance overview","See which do-not-call, litigator, opt-out and calling-hour checks Bigly runs automatically before contacting a lead, and what remains your responsibility.",{"path":823,"title":824,"description":825,"group":709,"order":826,"section":714},"\u002Fmanual\u002Fconnect-your-ai","Connect your AI agent","Use the in-app screen to connect Claude, ChatGPT, Claude Code or another AI assistant to your Bigly account, and manage connected apps and access tokens.",21,{"path":828,"title":829,"description":830,"group":758,"order":740,"section":714},"\u002Fmanual\u002Fcontacts","Contacts","Search and filter your contacts, open a contact's full history, edit their details, add a contact by hand, mark Do Not Call, and turn search results into a list.",{"path":832,"title":833,"description":834,"group":758,"order":712,"section":714},"\u002Fmanual\u002Fcustom-attributes","Custom attributes","Add your own contact fields, choose which ones are active and in what order, and set them up as search filters on the Contacts page.",{"path":836,"title":837,"description":838,"group":709,"order":839,"section":714},"\u002Fmanual\u002Femail-prompt","Email prompt","Write and test the AI prompts that personalize every email in an AI email blast.",16,{"path":841,"title":842,"description":843,"group":731,"order":787,"section":714},"\u002Fmanual\u002Femail-signature","Email signature","Create a branded email signature for yourself or your whole company, and add it to the emails you send from Bigly.",{"path":845,"title":846,"description":847,"group":786,"order":712,"section":714},"\u002Fmanual\u002Ffacebook-lead-ads","Facebook lead ads","Send leads from your Facebook lead ad forms straight into Bigly, so your AI agent can follow up within seconds.",{"path":849,"title":850,"description":851,"group":709,"order":852,"section":714},"\u002Fmanual\u002Ffirst-day-followup","First day followup","Set up the calls and texts a brand-new lead gets on the day they arrive from Facebook, Instagram, TikTok or your landing pages.",12,{"path":854,"title":855,"description":856,"group":709,"order":857,"section":714},"\u002Fmanual\u002Ffirst-message","First message","Write the first text message template used by the AI, with personalisation fields such as the lead's first name.",11,{"path":859,"title":860,"description":861,"group":709,"order":862,"section":714},"\u002Fmanual\u002Ffollowup-sequences","Follow-up sequence","Set up a recurring routine of AI calls, texts and picture messages that keeps following up with new leads until they convert or opt out.",10,{"path":864,"title":865,"description":866,"group":786,"order":694,"section":714},"\u002Fmanual\u002Fgohighlevel","GoHighLevel","Let your AI agent offer times from your GoHighLevel calendar and book meetings straight into it.",{"path":868,"title":869,"description":870,"group":786,"order":735,"section":714},"\u002Fmanual\u002Fgoogle-calendar","Google Calendar","Link your Google calendars to your Bigly availabilities so meetings stay in sync and you're never double-booked.",{"path":872,"title":873,"description":874,"group":786,"order":697,"section":714},"\u002Fmanual\u002Fhubspot","HubSpot","Keep your contacts in sync with HubSpot and log Bigly calls, texts and meetings on the HubSpot contact.",{"path":876,"title":877,"description":878,"group":758,"order":697,"section":714},"\u002Fmanual\u002Fimporting-contacts","Importing contacts","Upload a CSV or Excel file of leads, name and tag the new list, match your columns to Bigly's fields, and understand how duplicates are handled.",{"path":880,"title":881,"description":882,"group":731,"order":740,"section":714},"\u002Fmanual\u002Finbox","Inbox","See every call, text and email with your contacts in one place, reply to leads, and archive conversations you've finished with.",{"path":884,"title":885,"description":886,"group":887,"order":740,"section":714},"\u002Fmanual","Using the Bigly app","What the Bigly Sales web app does, how it's laid out, and the four steps from a spreadsheet of leads to your first AI calls.","Get started",{"path":889,"title":786,"description":890,"group":786,"order":740,"section":714},"\u002Fmanual\u002Fintegrations","Connect Bigly to your CRM, calendars, lead ad platforms and other tools, and find the guide for each one.",{"path":22,"title":326,"description":892,"group":709,"order":694,"section":714},"Create the opening lines and qualifying questions the AI agent uses for each campaign and for inbound callers.",{"path":894,"title":895,"description":896,"group":895,"order":740,"section":714},"\u002Fmanual\u002Flanding-pages","Landing pages","Build, publish and track landing pages whose form fills arrive in Bigly as new leads.",{"path":898,"title":899,"description":900,"group":781,"order":787,"section":714},"\u002Fmanual\u002Flead-statistics","Lead statistics","Follow your AI campaigns from lead to meeting to revenue, with day-by-day call results, transfers, blocked calls and booked meetings.",{"path":902,"title":903,"description":904,"group":786,"order":862,"section":714},"\u002Fmanual\u002Flead-webhooks","Lead webhooks","Send leads into Bigly automatically from your website, lead vendor or other software using the contacts API.",{"path":906,"title":907,"description":908,"group":758,"order":694,"section":714},"\u002Fmanual\u002Flists","Lists","View, search and sort your contact lists, open a list to work with its contacts, split a large list, mark a whole list Do Not Call, and delete lists safely.",{"path":910,"title":911,"description":912,"group":887,"order":697,"section":714},"\u002Fmanual\u002Flogging-in","Logging in","Sign in to Bigly, reset a forgotten or expired password, accept a team invitation and sign out.",{"path":914,"title":915,"description":916,"group":887,"order":694,"section":714},"\u002Fmanual\u002Fnavigating-the-app","Navigating the app","Find your way around Bigly using the top navigation, the Overview dashboard, quick-create buttons and the user menu.",{"path":918,"title":919,"description":920,"group":709,"order":921,"section":714},"\u002Fmanual\u002Fno-reply-followup","No reply followup","Automatically nudge interested leads by text when they stop replying to your AI SMS conversation.",13,{"path":923,"title":924,"description":925,"group":895,"order":697,"section":714},"\u002Fmanual\u002Fpage-payments","Page payments","See the payments collected through your payment pages, and how card payments during AI calls work.",{"path":927,"title":928,"description":929,"group":801,"order":694,"section":714},"\u002Fmanual\u002Fphone-numbers","Phone numbers","Buy the phone numbers your calls and texts come from, set where inbound calls go, and remove numbers you no longer need.",{"path":931,"title":932,"description":933,"group":801,"order":697,"section":714},"\u002Fmanual\u002Fpower-dialer","Power dialer","Call the contacts on a call list yourself from your browser, one after another, with Bigly dialing the next contact for you.",{"path":935,"title":936,"description":937,"group":887,"order":787,"section":714},"\u002Fmanual\u002Fprofile","Your profile and tenant details","Update your name, contact details, time zone and password, and your company's account name, phone and call settings, on the Tenant Details page.",{"path":939,"title":940,"description":941,"group":709,"order":796,"section":714},"\u002Fmanual\u002Fprompt-selector","Prompt library","Choose which version of Bigly's built-in AI prompts your account follows, or fork a prompt to customise it.",{"path":52,"title":681,"description":943,"group":709,"order":787,"section":714},"Store your company details once and reuse them in your voice prompt and intros with placeholders.",{"path":945,"title":946,"description":947,"group":709,"order":948,"section":714},"\u002Fmanual\u002Fqualifying-questions","Qualifying questions","Understand the qualifying questions your AI agent asks to decide whether a lead is a good fit, and how to get them changed.",20,{"path":950,"title":951,"description":952,"group":781,"order":759,"section":714},"\u002Fmanual\u002Freports","Reports and exports","Download your statistics as spreadsheets, and understand the reports Bigly can email you.",{"path":954,"title":955,"description":956,"group":957,"order":740,"section":714},"\u002Fmanual\u002Fringless-voicemail","Ringless voicemail","Drop a pre-recorded voicemail into your contacts' voicemail boxes without their phones ringing, as a campaign or after an unanswered AI call.","Voicemail & blasts",{"path":959,"title":960,"description":961,"group":781,"order":694,"section":714},"\u002Fmanual\u002Frvm-statistics","RVM statistics","Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.",{"path":963,"title":964,"description":965,"group":957,"order":697,"section":714},"\u002Fmanual\u002Fscheduled-blasts","Scheduled blasts","Monitor every call and SMS campaign in one list, and pause, resume, cancel, reschedule or re-run them.",{"path":967,"title":968,"description":969,"group":801,"order":712,"section":714},"\u002Fmanual\u002Fscheduled-callbacks","Scheduled callbacks","Let your AI agent agree a callback time with a lead and call them back automatically at that time.",{"path":971,"title":972,"description":973,"group":781,"order":735,"section":714},"\u002Fmanual\u002Fshared-statistics","Shared statistics","Open a shared statistics link, see what it shows, and keep shared links safe.",{"path":975,"title":976,"description":977,"group":709,"order":978,"section":714},"\u002Fmanual\u002Fsms-agents","SMS agents","Create AI agents that reply to your leads' text messages, book meetings by text and follow up when a lead goes quiet.",14,{"path":980,"title":981,"description":982,"group":709,"order":983,"section":714},"\u002Fmanual\u002Fsms-campaign-config","SMS Campaign Configure","Link your registered SMS messaging campaigns to Bigly, choose a default, and update the messages those campaigns send.",15,{"path":985,"title":986,"description":987,"group":731,"order":697,"section":714},"\u002Fmanual\u002Fsms-campaigns","SMS campaigns","Send a text message campaign to a chosen group of contacts, now or at a scheduled time, and track sends, deliveries and replies.",{"path":989,"title":990,"description":991,"group":781,"order":697,"section":714},"\u002Fmanual\u002Fsms-statistics","SMS statistics","See how many texts you sent, how many were delivered or replied to, what they cost, and read every message.",{"path":993,"title":994,"description":995,"group":758,"order":787,"section":714},"\u002Fmanual\u002Ftags","Tags","Label contacts with tags, and use the Tags page to create, rename, merge and delete tags, see who carries a tag, and export those contacts.",{"path":997,"title":998,"description":999,"group":753,"order":740,"section":714},"\u002Fmanual\u002Fteam-members","Team members","Invite teammates to your Bigly account, add many at once, set their roles and permissions, edit their phone numbers and remove people who leave.",{"path":381,"title":382,"description":1001,"group":709,"order":759,"section":714},"Call your own phone with the AI agent, then review the recording, transcript and captured answers.",{"path":1003,"title":1004,"description":1005,"group":786,"order":759,"section":714},"\u002Fmanual\u002Ftiktok-lead-ads","TikTok lead ads","Send leads from your TikTok lead generation forms into Bigly automatically.",{"path":1007,"title":1008,"description":1009,"group":709,"order":1010,"section":714},"\u002Fmanual\u002Ftools-configuration","Tools configuration","Learn which actions your AI agent can take during a call, such as transferring, ending the call or sending a text, and how they're set up.",19,{"path":713,"title":5,"description":707,"group":709,"order":712,"section":714},{"path":1013,"title":1014,"description":1015,"group":709,"order":1016,"section":714},"\u002Fmanual\u002Fweb-calling","Web calling","Add a talk-to-us button to your website so visitors can speak with your AI agent from their browser, with no phone call needed.",17,{"path":1018,"title":1019,"description":1020,"group":709,"order":1021,"section":714},"\u002Fmanual\u002Fwebhooks","Webhooks","Send AI call results, booked meetings and opt-outs to your CRM, Zapier or any other system the moment they happen.",18,{"path":1023,"title":1024,"description":1025,"group":786,"order":743,"section":714},"\u002Fmanual\u002Fzapier","Zapier","Connect Bigly to thousands of apps through Zapier, using an API key to send leads in and webhooks to send call results out.",{"path":1027,"title":260,"description":1028,"group":1029,"order":740,"section":1030},"\u002Fmcp\u002Fai-settings","Ask your AI assistant to read or change the account-wide switches and limits that control how your AI agent calls leads.","AI agent setup","mcp",{"path":1032,"title":1033,"description":1034,"group":1029,"order":759,"section":1030},"\u002Fmcp\u002Fcall-context-preview","Call preview","Ask your AI assistant to show exactly what your AI agent would say and do on a call, without placing one.",{"path":1036,"title":1037,"description":1038,"group":887,"order":697,"section":1030},"\u002Fmcp\u002Fconnect","Connect your AI assistant","Connect Claude, ChatGPT, Claude Code or another MCP-capable assistant to your Bigly account, and disconnect it when you no longer need it.",{"path":1040,"title":850,"description":1041,"group":1042,"order":697,"section":1030},"\u002Fmcp\u002Ffirst-day-followup","Ask your AI assistant to set up the step-by-step calls and texts that go out as soon as a new lead is added.","Follow-ups",{"path":1044,"title":1045,"description":1046,"group":1042,"order":740,"section":1030},"\u002Fmcp\u002Ffollowup-sequences","Followup sequence","Ask your AI assistant to set up the recurring calls, texts and picture messages that keep following up with leads, and the working hours they run in.",{"path":1048,"title":1049,"description":1050,"group":1051,"order":740,"section":1030},"\u002Fmcp\u002Fguided-workflows","Guided workflows","The seven ready-made workflows the Bigly MCP offers, what each one does, and how to start it from your AI assistant.","Reference",{"path":1053,"title":1054,"description":1055,"group":887,"order":694,"section":1030},"\u002Fmcp\u002Fhow-changes-work","How changes are made safely","Understand how your AI assistant reads your Bigly setup, previews every change, and only saves it after you confirm.",{"path":1057,"title":1058,"description":1059,"group":887,"order":740,"section":1030},"\u002Fmcp","Using Bigly with your AI assistant","Connect Claude, ChatGPT or another MCP-capable assistant to your Bigly account and configure your AI agent by describing what you want.",{"path":1061,"title":326,"description":1062,"group":1029,"order":694,"section":1030},"\u002Fmcp\u002Fintros","Ask your AI assistant to create, edit or delete intros, the opening lines and qualifying questions your AI agent uses on calls.",{"path":1064,"title":1065,"description":1066,"group":1051,"order":787,"section":1030},"\u002Fmcp\u002Fnot-covered","What the MCP doesn't cover","The parts of Bigly your AI assistant can't read or change through the MCP, and where to do each of them in the app instead.",{"path":1068,"title":1069,"description":1070,"group":887,"order":787,"section":1030},"\u002Fmcp\u002Fonboarding-guide","Onboarding guide","Have your AI assistant load Bigly's onboarding guide, review how your account is set up, and walk you through what's missing.",{"path":1072,"title":681,"description":1073,"group":1029,"order":697,"section":1030},"\u002Fmcp\u002Fprompt-variables","Ask your AI assistant to add, change or remove the company facts your AI agent quotes on calls, such as your company name and offer.",{"path":1075,"title":1076,"description":1077,"group":1051,"order":697,"section":1030},"\u002Fmcp\u002Freference-resources","Reference material","The reference documents Bigly gives your AI assistant, such as the voice and model catalog, the settings reference and the prompting guide, and how to use them.",{"path":1079,"title":976,"description":1080,"group":1081,"order":740,"section":1030},"\u002Fmcp\u002Fsms-agents","Ask your AI assistant to create, edit or delete the AI agents that reply to your leads' text messages.","Channels & integrations",{"path":1083,"title":1008,"description":1084,"group":1029,"order":712,"section":1030},"\u002Fmcp\u002Ftools-configuration","Ask your AI assistant to set up the actions your AI agent can take during a call, such as transferring the caller, ending the call or sending a text.",{"path":1086,"title":628,"description":1087,"group":1051,"order":694,"section":1030},"\u002Fmcp\u002Ftroubleshooting","Fix common problems with the Bigly MCP, from connection and permission errors to changes that won't save and AI calls that are being blocked.",{"path":690,"title":5,"description":1089,"group":1029,"order":787,"section":1030},"Ask your AI assistant to edit your AI agent's call script, voice, language model and conversation timing, and to manage your saved prompts.",{"path":1091,"title":1014,"description":1092,"group":1081,"order":697,"section":1030},"\u002Fmcp\u002Fweb-call","Ask your AI assistant to set up the website widget that lets visitors talk to your AI agent from their browser, and get the snippet to paste on your site.",{"path":1094,"title":1019,"description":1095,"group":1081,"order":694,"section":1030},"\u002Fmcp\u002Fwebhooks","Ask your AI assistant to set up webhooks that send call results, transfers, bookings and opt-outs to your CRM, Zapier or any other system.",1793104959872]