RVM statistics
Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.
Opening Statistics › RVM, picking dates, reading the drop totals, filtering by status, and reading failure reasons.
The RVM Statistics screen shows the results of your ringless voicemail drops for the dates you choose: how many were sent, delivered, still queued, failed or cancelled, and what they cost.
Before you start
- Ringless voicemail must be turned on for your account. If you don't see Voicemails in the top navigation, it isn't. Contact support to turn it on.
- You need permission to view statistics.
Open RVM statistics
- In the top navigation, click Statistics › RVM.
- Set Start Date and End Date. Click Reset dates to return to the default period.
Statistics › RVM with the Overview totals (Drops, Sent, Delivered, Queued, Failed, Cancelled, Total Cost) and the Details table of voicemail drops.
Read the overview
| Figure | What it counts |
|---|---|
| Drops | Voicemail drops in the period. |
| Sent | Drops handed to the carrier. |
| Delivered | Drops confirmed as delivered to the voicemail box. |
| Queued | Drops waiting to go out. |
| Failed | Drops that couldn't be delivered. |
| Cancelled | Drops cancelled before they went out. |
| Total Cost | What the drops cost. |
Find specific drops
- Type a name or number in Search here....
- Use Status to show All, Queued, Sent, Delivered, Failed or Cancelled drops.
The Details table shows each drop's Contact, Phone Number, Time, Status, Failure Reason and Cost.
The RVM Statistics Details table filtered to Status Failed, with the Failure Reason column filled in.
Export drops
Click Export above the table. When the file is ready you get a notification with a download link that expires after 30 minutes.
Common questions
Why did a drop fail? Read the Failure Reason column for that drop. Filter Status to Failed to see them all together.
Can I see which drops led to a call back? Inbound calls appear in Call statistics.