SMS Campaign Configure
Link your registered SMS messaging campaigns to Bigly, choose a default, and update the messages those campaigns send.
Associating a campaign by its ID, reading the campaign status, pausing or activating it, making one the default, and editing the outgoing, response, start, help and stop messages that need compliance approval.
SMS Campaign Configure is where you manage the messaging campaigns that carry your SMS blasts. Each campaign has a set of approved messages, such as the first outgoing text and the reply someone gets when they text HELP or STOP. Here you link campaigns to your Bigly account, choose which one is the default, and request changes to their messages.
Before you start
- You need the Campaign ID of each campaign you want to link. If you don't have one, contact support.
- Changes to campaign messages go through compliance review, so plan ahead.
Link a campaign
- Go to AI › SMS Campaign Configure.
- Paste the ID into Campaign ID.
- Click Associate. The campaign appears in the list below with its name and status.
The first campaign you link becomes your default. A campaign can only be linked to one Bigly account.
AI › SMS Campaign Configure with the Campaign ID field and Associate button at the top, and one campaign card below showing Campaign ID, the DEFAULT badge, Name, Campaign Status, Sending Status, and the message fields.
Read a campaign card
Each card shows:
- Campaign ID and Name, with a DEFAULT badge on your default campaign.
- Campaign Status, for example active, paused, or pending approval.
- Sending Status.
- Available Campaign Fields: the fields you can use in the campaign's messages.
Choose the default campaign
Click Make default on the campaign you want. Blasts that use a specific campaign keep using it. Everything else uses your default.
Pause or activate a campaign
When a campaign is ready, active or paused, click Pause or Activate on its card. You'll see a confirmation when the status changes.
Update campaign messages
- Edit any of the message boxes on the card:
Field What it is OutgoingMessage The message the campaign sends out. ResponseMessage The reply sent when a contact responds. StartMessage The confirmation sent when a contact texts START to opt back in. HelpMessage The reply sent when a contact texts HELP. StopMessage The confirmation sent when a contact texts STOP. - Click Update.
- Confirm with Yes, update it!.
After you update messages, the campaign goes to pending approval while compliance reviews the new wording. This can take some time. Messages must also follow carrier rules, so keep STOP and HELP replies clear and honest.
Remove a campaign
Click Remove and confirm. Blasts already sent under it keep their history. You can't remove:
- your default campaign while you have others. Make another campaign the default first.
- a campaign that a blast which hasn't finished yet is still using.
Common questions
It says the campaign is already associated with another account. A campaign can belong to only one Bigly account. Contact support.
I updated the messages, but the old text still goes out. New wording only applies once it's approved. Check the Campaign Status on the card.