Reports and exports
Download your statistics as spreadsheets, and understand the reports Bigly can email you.
Where the Export buttons are on each statistics screen, how the file is prepared and delivered by notification, the 30-minute download link, and emailed reports.
Bigly doesn't have a separate report builder. Instead, each statistics screen has an Export button that turns what you're looking at into a spreadsheet. This page lists where you can export from, how the download works, and what emailed reports are available.
Before you start
- You need permission to view the statistics you want to export.
- Set the dates and filters on the screen first. The export follows them.
Where you can export
| Screen | What you get |
|---|---|
| Call statistics | Call records, with the fields you choose in Export Call Records. |
| SMS statistics | Text messages for the period. |
| RVM statistics | Ringless voicemail drops. |
| Lead statistics | AI MEETINGS, CALLS TRANSFERRED and CALLS SMS SEND. |
| Scheduled blasts | Events and responses for a blast. |
Export a file
- Open the statistics screen and set your dates and filters.
- Click Export.
- The file is prepared in the background. On some screens a progress bar shows how far along it is. You can keep working.
- When it's ready, you get a notification with a download link.
- Click the link to download the spreadsheet.
The Bigly notifications panel with an export-ready notification and its download link.
Download links stop working 30 minutes after the file is ready. If yours has expired, run the export again.
Troubleshooting
I clicked Export but nothing came. Large exports can take several minutes. If you click again while one is still being prepared, you'll see a message that the file is already in the queue. Wait for the first one.
I got an Export Failed notification. Try again with a shorter date range. If it keeps failing, contact support.
The call export says to select a field. In Export Call Records, choose at least one field to include.
Emailed reports
Bigly can email a daily summary of a user's campaign activity, including the replies received, to that user or to someone else such as a manager. These reports are set up by your Bigly account team. Contact support to start, stop or change who receives them.
Sharing statistics with someone outside your team
To show results to someone who doesn't have a Bigly login, see Shared statistics.